Michalla Edmiston
Horizon City
Summary
Self-motivated professional with experience in call center operations and customer service optimization. Recognized for strong verbal communication and team collaboration skills, ready to contribute to enhanced customer experiences.
Overview
7
7
years of professional experience
Work History
Home Health Aide
Family
06.2025 - 01.2026
- Provided personalized care and companionship to my sister enhancing overall well-being and comfort.
- Assisted my sister with daily living activities, promoting independence and dignity.
- Monitored and documented vital signs, ensuring timely communication of health changes to family members.
Quality Control Technician
Intergradine
07.2022 - 04.2025
- Conducted thorough inspections of incoming materials for quality compliance.
- Implemented corrective actions to resolve non-conformance issues in production processes.
- Developed and maintained detailed records of inspection results and quality metrics.
Verizon Call Center
GC Services
11.2020 - 07.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked from home.
Sandwich Artist
Subway
11.2018 - 04.2019
- Prepared sandwiches according to customer specifications, ensuring quality and freshness.
- Maintained cleanliness and organization of workstations to meet health and safety standards.
- Assisted customers with menu selections, providing excellent service and product knowledge.
- Operated point-of-sale system efficiently for accurate order processing and payment transactions.
Education
High School Diploma -
Eastlake High School
Horizon City Texas07-2016
Skills
- Problem-solving skills
- Verbal and written communication
- Resolving issues
- Inbound phone calls
- Communicating with clients
- Answering questions
- Complaint resolution
- Product knowledge
- Customer service optimization
- Call center customer service
- Data entry
- Customer service
Accomplishments
- Documented and resolved billing issues which led to retaining costumers.
- Achieved maxim results by completing each phone call with accuracy and efficiency.
- Documented and resolved blocking issues and payment.
Timeline
Home Health Aide
Family
06.2025 - 01.2026
Quality Control Technician
Intergradine
07.2022 - 04.2025
Verizon Call Center
GC Services
11.2020 - 07.2022
Sandwich Artist
Subway
11.2018 - 04.2019
High School Diploma -
Eastlake High School