Michalynn Ensrud
Phoenix,Arizona
Summary
Results-driven professional with 30 years of experience in sales, customer service, and business development. Proven track record of consistently meeting and exceeding sales goals, with an ability to develop and maintain successful relationships with clients. Possesses the ability to build customer relationships, identify customer needs, and deliver solutions.
Overview
26
26
years of professional experience
Work History
Sales Representative
PetSmart
04.2021 - 02.2024
- Demonstrated excellent customer service skills when dealing with client inquiries
- Communicated product features, advantages, and benefits to customers
- Developed and maintained relationships to ensure repeat business
- Utilized persuasive communication techniques to close deals quickly and efficiently
- Adapted to and remained flexible in changing, fast-paced work environment.
- Effectively managed approximately 100 incoming calls per day.
Sales Representative
Staylisted
12.2018 - 04.2021
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Answered 100+ customer questions about products and services,
Fundraising
Political Call Center
04.2013 - 06.2018
- Acute listening skills with ability to recognize when clients are ready to donate.
- Developed and maintained courteous and effective working relationships.
- Demonstrated high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with strong work ethic.
Service Manager
Excell Agents Services
08.1998 - 02.2004
- Delegated tasks to employees to effectively complete projects
- Took initiative to develop new keying strategies which lowered company's ACHT from 37 seconds to 25 seconds saving company tens of thousands of dollars.
- Utilized problem-solving skills to address challenges that arose during daily operations
- Recruited, trained, coached, mentored, and evaluated personnel
Education
Veterinary Medicine -
Iowa State University
Ames, IAHigh School Diploma -
Des Moines Technical High School
Des Moines, IASkills
- Post-Sales Support
- Product and Service Knowledge
- Positive Customer Engagement
- Computer Proficiency and Microsoft Office
- Friendly and Helpful
- Goal-Driven
- Upselling and Cross Selling
- Honest and Dependable
- Product Promotions
- Product and service knowledge
- Adaptable and Flexible
Timeline
Sales Representative
PetSmart
04.2021 - 02.2024
Sales Representative
Staylisted
12.2018 - 04.2021
Fundraising
Political Call Center
04.2013 - 06.2018
Service Manager
Excell Agents Services
08.1998 - 02.2004
Veterinary Medicine -
Iowa State University
High School Diploma -
Des Moines Technical High School