Michaya Brown Reed
Fort Worth,TX
Summary
Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Willis Towers Watson
Richards, Texas
09.2023 - 01.2025
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided top quality control and eliminated downtime to maximize revenue.
- Resolved customer complaints promptly and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered customer inquiries via phone, email, and chat.
Sales Representative
Honda
Arlington , TX
12.2022 - 09.2023
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Greeted and assisted customers to foster positive experiences.
- Developed and maintained relationships with key clients to ensure repeat business.
- Generated new sales leads through cold calling and networking activities.
- Posed as models for advertising, artistic creation and display of goods.
- Organized client visits, presentations, product demonstrations and trade shows.
- Negotiated deals and handled complaints or objections.
- Developed and maintained relationships with new and existing clients to increase sales revenue.
Education
High School Diploma -
Palo Duro High School
Amarillo, TX05-2021
Some College (No Degree) -
The University of Texas At Arlington
Arlington, TXSkills
- Account updating
- Complaint resolution
- Scheduling
- Shipping and receiving
- Researching
- Microsoft PowerPoint
- Customer relationship management (CRM)
- Retirement planning
- Annuity analysis
- Life insurance planning
Timeline
Customer Service Representative
Willis Towers Watson
09.2023 - 01.2025
Sales Representative
Honda
12.2022 - 09.2023
High School Diploma -
Palo Duro High School
Some College (No Degree) -
The University of Texas At Arlington