Micheal Baldwin
Hernando,MS
Summary
Knowledgeable and seasoned manager with solid background in managing territories, ensuring optimal market penetration and client satisfaction. Proven track record in fostering strong customer relationships and driving sales growth through strategic planning. Demonstrated proficiency in team leadership and problem-solving skills to surpass targets and adapt to evolving market conditions.
Overview
24
24
years of professional experience
Work History
Territory Manager
Wurth Wood Group
Memphis, TN
01.2022 - 02.2025
- Developed strong relationships with key decision-makers, fostering trust and loyalty in the assigned territory.
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered customized solutions tailored to individual client needs, increasing overall customer satisfaction levels significantly.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Coatings Specialist
Interstate Plywood
Memphis, TN
01.2018 - 01.2022
- Communicated and escalated with peers and principles.
- Measured and improved processes to meet organization goals.
- Set up and operated coatings and assorted power and hand tools.
- Provided expert advice on coating selection, application methods, and troubleshooting to clients and colleagues alike.
- Established strong relationships with key clients through excellent communication skills and exemplary service delivery.
- Participated in cross-functional teams focused on designing custom coatings tailored to meet unique client requirements effectively.
- Managed inventory levels effectively, ensuring that essential supplies were always available for ongoing projects.
Store Manager
Farrell Calhoun
Millbranch , Quince, Kirby Gate, Olive Branch
03.2010 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Manager/Store Manager
Sherwin-Williams
Southaven / Hernando
04.2004 - 03.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
Small Business Owner
B and B Autosports
Memphis, TN
01.2001 - 04.2004
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Promoted business via social media to generate leads and maximize brand identity.
- Enhanced company reputation by consistently delivering exceptional service quality to customers.
- Created financial plans and budgets to optimize resources, track expenses, and ensure profitability.
- Hired trained, and supervised staff to maintain high levels of productivity and customer satisfaction.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
Education
High School Diploma -
Wooddale High School
Memphis, TN05-1993
Skills
- Team collaboration and leadership
- Airless spray equipment
- Customer relations
- Money handling
- Small business operations
- Store operations
- Staff training and development
- Multitasking and organization
- Quality control inspection
- Vendor relations
- Sales expertise
- Business management and development
Timeline
Territory Manager
Wurth Wood Group
01.2022 - 02.2025
Coatings Specialist
Interstate Plywood
01.2018 - 01.2022
Store Manager
Farrell Calhoun
03.2010 - 01.2018
Assistant Manager/Store Manager
Sherwin-Williams
04.2004 - 03.2010
Small Business Owner
B and B Autosports
01.2001 - 04.2004
High School Diploma -
Wooddale High School