MICHEAL OLOKUNWOLU
JAMAICA,NY
Summary
Experienced with providing comprehensive care and support to diverse client populations. Utilizes effective communication and interpersonal skills to foster positive relationships. Track record of maintaining safe and supportive environment tailored to individual needs.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
AHRC
11.2019 - Current
- Assisted individuals in achieving personal goals through tailored care plans and daily skill-building activities.
- Promoted physical well-being by supporting individuals in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported individuals to medical and dental appointments to provide support.
- Provided emotional and practical support to individuals, fostering positive and supportive living environment.
- Monitored and reported changes in clients' health and well-being, enabling timely interventions.
Waiter
Applebee's Bar & Grill
04.2018 - 11.2021
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service Representative
Abercrombie & Fitch
08.2013 - 09.2019
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Associate of Science - Engineering
Nassau Community College
Garden City, NY01.2016
Bachelor of Science - Computer Science
Lagos State University
Lagos, Nigeria04-2012
High School Diploma - Engineering
Pacific high school
01.2012
Skills
- Excellent multi-tasker
- Organized
- Compassionate caregiving
- Personnel training and development
- Time management
- Superb sales professional
- Mathematical aptitude
- Friendly and outgoing
- Team player
Timeline
Direct Support Professional
AHRC
11.2019 - Current
Waiter
Applebee's Bar & Grill
04.2018 - 11.2021
Customer Service Representative
Abercrombie & Fitch
08.2013 - 09.2019
High School Diploma - Engineering
Pacific high school
Associate of Science - Engineering
Nassau Community College
Bachelor of Science - Computer Science
Lagos State University
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