Shantell White
Rochester,NY
Summary
Hardworking Patient Care Assistant dedicated to high-quality patient care and efficient operations support. Good communicator and team player with organized, detail-oriented mindset. Highly accurate and able to learn new tasks quickly.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Heritage Christian Services
Rochester, NY
11.2023 - Current
- Assist patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
- Collaborate closely with other direct care workers in coordinating seamless shift transitions pertaining to ongoing care requirements.
- Enhance quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Provide ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Monitor clients' overall health and well-being noting significant changes.
Direct Support Professional
Hillside Children's Center
Rochester, NY
01.2022 - 06.2024
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Transported clients to medical and dental appointments to provide support.
- Adapted support approaches based on individual client preferences, fostering increased trust and rapport over time.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Managed crisis situations effectively, maintaining calm and ensuring safety of clients and staff.
Personal Care Aide
Freedom Care
Rochester, NY
03.2015 - 12.2021
- Maintained clean, safe and well-organized patient environment.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Scheduled and accompanied clients to medical appointments.
- Assisted patients with self-administered medications.
Education
Associate of Arts - English
Monroe Community College
Rochester, NY05.2014
Skills
- Process improvement
- Safety proficiency
- Excellent multi-tasker
- Behavior redirection
- Organizational strengths
- Resolution-oriented
- Conflict management
- Effective team player
Certification
CPR
Timeline
Direct Support Professional
Heritage Christian Services
11.2023 - Current
Direct Support Professional
Hillside Children's Center
01.2022 - 06.2024
Personal Care Aide
Freedom Care
03.2015 - 12.2021
Associate of Arts - English
Monroe Community College