Micheal Spieles
Crossville,TN
Summary
Proactive General Sales Manager proficient in sales, service and business operations. Expert in increasing productivity and customer satisfaction while driving revenue and sales.
Overview
25
25
years of professional experience
Work History
General Sales Manager
Spa Builders
01.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Maintained extensive knowledge of company products and services.
Car Salesperson
Self Employed
03.2016 - 01.2020
- Answered telephone and email inquiries from potential customers.
- Completed registration paperwork and sales documentation.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Owner/Operator
Tennessee Outdoors
03.2004 - 01.2013
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Trained and guided team members to maintain high productivity and performance metrics.
- Employed prompt decision-making and in-depth research to resolve issues.
Owner/Operator
Florida Outdoors
02.1999 - 03.2003
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Referral Coordination
- Staff Training
- Price Structuring
- Budgeting and Finance
- Goal Setting
- Advertising and Marketing
Timeline
General Sales Manager
Spa Builders
01.2020 - Current
Car Salesperson
Self Employed
03.2016 - 01.2020
Owner/Operator
Tennessee Outdoors
03.2004 - 01.2013
Owner/Operator
Florida Outdoors
02.1999 - 03.2003
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