MICHEAL STEPHENS

• Provided exceptional customer service, greeting guests, and scanning tickets for entry.
• Ushered guests to seats, monitored conduct, and maintained a safe environment.
• Checked passes for accuracy, assisted in guest transport, and served as an emergency evacuation team member.
• Adapted to various roles during events, distributed materials, and ensured compliance with safety standards.

Promoted to Guest Services Command Dispatch:

• Oversee operations from above, disseminating crucial information for on-the-ground efficiency.

• Provided Situational Reports and emergency action support to senior leaders during command exercises designed to uphold headquarters' strategies
• Tracked Operations Capability; alerted senior leadership of critical statuses and preserved wartime defense capabilities
• Processed multinational Nuclear Treaty messages and prepared subordinate units for foreign party inspections with 100% treaty compliance
• Overhauled operational checklists to solidify critical notification capabilities.

• Primarily trained 7 entry-level personnel for early certification to increase mission manning
• Authored and proctored general knowledge scenarios/evaluations and emergency action tests monthly to maintain readiness
• Streamlined Training Program by fusing required tasks into realistic scenarios and decreased performance deficiencies by 30% in one quarter.

• Led direct disaster preparedness and disaster management across 3 installations, 5 wings, and 22 globally separated units
• Headed key command and control node for AFSPC's Crisis Action Team & Commander Air Force Forces during real-world and exercise events
• Relayed Operational Reports Commander's Critical Information Requirements supplying CJCS/AFSPC leadership with real-time command and control data
• Wrote and published headquarters operational summaries and intelligence briefs for the Chief of Staff of the Air Force senior Air Force Space Command Leadership.

• Provided timely missile warning to the base as well as 4 Globally Separated Units in the Area of Responsibility safeguarding multinational personnel
• Managed emergency preparedness and emergency management functions for the entire installation
• Safeguarded 4k personnel and $4.1B in AF assets
• Coordinated emergency response for in-flight and ground emergencies; dispatched first responders safeguarding aircraft and aircrew members
• Provided direct Command and Control (C2) of Operation Inherent Resolve flight missions
• Facilitated the elimination of Enemies Killed in Action and ISIS targets.