Micheal Woods
North Little Rock,AR
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Goal-oriented and self-motivated leader.
Overview
17
17
years of professional experience
Work History
Service Advisor
Camping World RV
North Little Rock, AR
03.2024 - Current
- Assisted customers in identifying service needs and scheduling appointments.
- Provided accurate estimates for repairs and maintenance services.
- Communicated effectively with technicians to ensure timely service delivery.
- Managed customer inquiries and resolved issues promptly to enhance satisfaction.
- Documented service history and recommendations for future maintenance.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
Senior Account Executive
True North Marketing
Little Rock, AR
07.2023 - 03.2024
- Prepared documentation, finalized sales and maintained records.
- Managed and mentored team of account executives.
- Collaborated with research analysts to devise strategies for lead generation and growth.
- Motivated team members to meet and exceed sales targets.
- Analyzed data to discover trends, informing market strategies and objectives.
Team Lead / Supervisor
Simmons Bank Arena
North Little Rock, AR
05.2021 - 07.2023
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Overnight Stocker and Receiver
Kroger
North Little Rock, AR
10.2020 - 01.2021
- Adhered to safety processes and procedures when stocking store to avoid falls and other injuries.
- Unloaded pallets and deliveries and organized products in warehouse.
- Unloaded and unpacked incoming shipments to facilitate orders and verify accuracy of contents.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Utilized forklift to transport pallets of goods to and from warehouse.
General Manager
Game Goblins LLC
Little Rock, AR
01.2011 - 04.2012
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Implemented operational strategies and effectively built customer and employee loyalty.
Assistant General Manager
Books-A-Million
North Little Rock, AR
01.2009 - 02.2011
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Assisted in recruiting, hiring and training of team members.
Education
No Degree - Chemical Engineering & Business Management
University of Arkansas, Fayetteville
Fayetteville, ARNo Degree - Political Science And Government
University of Arkansas At Little Rock
Little Rock, ARHigh School Diploma -
Sylvan Hills High School
Sherwood, AR05-2007
Skills
- Monthly Inventory
- Priority Management
- Shipping & Receiving
- Leadership
- Department Organization
- Project Management
- Complex Problem-Solving
- Articulate Communication
- Employee Coaching and Mentoring
- Business Planning
Timeline
Service Advisor
Camping World RV
03.2024 - Current
Senior Account Executive
True North Marketing
07.2023 - 03.2024
Team Lead / Supervisor
Simmons Bank Arena
05.2021 - 07.2023
Overnight Stocker and Receiver
Kroger
10.2020 - 01.2021
General Manager
Game Goblins LLC
01.2011 - 04.2012
Assistant General Manager
Books-A-Million
01.2009 - 02.2011
No Degree - Chemical Engineering & Business Management
University of Arkansas, Fayetteville
No Degree - Political Science And Government
University of Arkansas At Little Rock
High School Diploma -
Sylvan Hills High School