Micheala Aguero
San Angelo
Summary
Soon-to-be graduate from the University of Texas Permian Basin with a Bachelor of Science in Criminal Justice and Criminology, with a strong interest in juvenile justice and rehabilitation. Knowledgeable in youth development, the juvenile legal system, and restorative justice practices. Passionate about guiding at-risk youth toward positive change through structure, support, and accountability. Brings strong communication, empathy, and problem-solving skills, and is eager to contribute to a team focused on reducing recidivism and fostering second chances for young individuals.
Overview
12
12
years of professional experience
Work History
Caseworker
Indigent Health Care
09.2023 - Current
- Recorded comprehensive case notes and follow up documentation for admitted and transferred clients.
- Developed relationships with local agencies to ensure access to necessary services for clients.
- Met with clients to conduct needs assessments, recommending appropriate support and service offerings.
- Maintained accurate records of client information in accordance with agency policies and procedures.
- Assisted homeless clients with procuring mental health support and other various community resources.
- Collected and reviewed supplementary records to better understand patient history.
- Monitored financial benefits received by clients in order to verify accuracy of payments and eligibility requirements.
Nationally Certified Medical Assistant
Shannon Clinic
10.2017 - 08.2023
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Responded to patient callbacks and phone-in prescription refill requests.
- Educated patients about medications, procedures and physician's instructions.
- Administered rapid tests for COVID and strep to help clinical staff assess conditions.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
Behavior Specialist
State Supported Living Center
01.2013 - 12.2015
- Devised and implemented individualized professional learning resources, systems and coursework to boost teaching aptitudes.
- Utilized consulting skills for implementation and maintenance of intervention plans.
- Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
- Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
- Quickly responded to crisis situations when severe mental health and behavioral issues arose. Consulted with psychiatrists about client medication changes, issues with medicine compliance and efficacy of medication.
Education
Associate of Arts - Psychology
Odessa College
Odessa, TX12.2023
Associate of Arts - Sociology
Odessa College
Odessa, TX12-2023
Bachelor of Science - Criminology / Criminal Justice
The University of Texas of The Permian Basin
Odessa, TX12-2025
Skills
- Customer Service
- Documentation and Record Keeping
- Medical Terminology Knowledge
- Regulatory Compliance
- Interpersonal skills
- Client Advocacy
- Conflict Resolution
- Performance Tracking
- Relationship Building
- Time management
- Emotional Awareness
- Needs Assessment
References
References available upon request.
Timeline
Caseworker
Indigent Health Care
09.2023 - Current
Nationally Certified Medical Assistant
Shannon Clinic
10.2017 - 08.2023
Behavior Specialist
State Supported Living Center
01.2013 - 12.2015
Associate of Arts - Psychology
Odessa College
Associate of Arts - Sociology
Odessa College
Bachelor of Science - Criminology / Criminal Justice
The University of Texas of The Permian Basin
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