Micheala Gordon

Results-driven Property Manager overseeing a 300+ unit community, successfully increasing occupancy from approximately 88% to 98% through strategic pricing, leasing initiatives, and effective resident retention. Lead all day-to-day operations including leasing, renewals, delinquency management, and financial oversight while maintaining compliance with Fair Housing standards. Manage high-volume maintenance operations and make-ready scheduling, ensuring timely unit turns despite staffing challenges. Coordinate with multiple vendors for repairs, renovations, and large-scale property projects while navigating vendor performance and payment constraints. Handle escalated resident concerns with professionalism, balancing firm lease enforcement with customer service. Partner closely with ownership and accounting teams on budgeting, invoice processing, and operational reporting. Recognized for stabilizing property performance in a high-pressure environment and maintaining strong occupancy and operational control.

Served as Leasing Manager for a Class A luxury community, leading leasing operations and driving occupancy through strategic marketing, pricing, and prospect conversion. Managed the full leasing cycle including tours, applications, and move-ins while maintaining a high standard of customer service aligned with a premium asset. Trained and coached leasing staff on sales techniques, follow-up strategies, and CRM management to improve closing ratios and overall team performance. Collaborated with property leadership on pricing strategies, concessions, and market analysis to stay competitive within the Class A sector. Maintained strong knowledge of Fair Housing regulations and ensured all leasing practices were compliant. Recognized for delivering a high-touch resident experience while consistently meeting or exceeding leasing and occupancy goals.

Supported the daily operations of a multifamily community by assisting with leasing, financial management, and resident relations. Managed rent collections, delinquency, and payment postings while ensuring accuracy and timely follow-up on outstanding balances. Assisted in processing applications, move-ins, and renewals, maintaining compliance with company policies and Fair Housing regulations. Acted as a primary point of contact for residents, resolving concerns and maintaining positive resident relationships. Coordinated closely with the maintenance team to ensure service requests and make-ready units were completed efficiently. Contributed to occupancy goals by supporting leasing efforts, maintaining organized records, and ensuring smooth day-to-day office operations in a fast-paced environment.