Micheala Gospel
Sacramento,CA
Summary
Adept at fostering positive relationships and delivering superior customer service, as demonstrated at Hertz Car Rental. Skilled in emergency response and detail-oriented tasks, I excel in high-pressure environments, significantly enhancing customer loyalty and workplace safety. My proactive approach and physical fitness ensure efficient problem-solving and operational excellence.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Hertz Car Rental
03.2022 - 05.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Belt Operator
Torani
03.2021 - 09.2021
- Provided thorough documentation of belt operation procedures, ensuring proper knowledge transfer among staff members.
- Enhanced workplace safety by implementing comprehensive training programs for belt operator staff.
- Performed routine inspections to identify wear or damage on belts, enabling proactive equipment replacement as needed.
- Established positive working relationships with colleagues at all levels of the organization, fostering open communication channels.
- Troubleshot mechanical issues quickly, resolving problems efficiently to minimize impact on production schedules.
Caregiver
Homebridgeinc
10.2018 - 05.2019
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Built strong relationships with clients to deliver emotional support and companionship.
Education
2019 - Medical Assisting
UEI College - Cerritos
Cerritos, CA06.2019
Skills
- Detail Oriented
- Superior customer service
- Physical Fitness
- Emergency Response
- Relationship building and management
Timeline
Customer Service Representative
Hertz Car Rental
03.2022 - 05.2022
Belt Operator
Torani
03.2021 - 09.2021
Caregiver
Homebridgeinc
10.2018 - 05.2019
2019 - Medical Assisting
UEI College - Cerritos