Michel Auberjonois
Houston,TX
Summary
Dynamic leader with proven expertise in staff management and strategic planning, honed at Skeeter's Mesquite Grill and ABM Security. Excelled in enhancing team productivity and customer satisfaction through effective relationship building and decision-making. Skilled in both customer service and physical security, significantly reducing safety incidents and boosting employee morale.
Overview
19
19
years of professional experience
Work History
Manager
Skeeter's Mesquite Grill
11.2018 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Manager
Collina's Italian Cafe
04.2015 - 11.2018
Security Lieutenant
ABM Security
05.2013 - 04.2015
- Developed comprehensive emergency response plans, improving preparedness for various scenarios.
- Provided timely reports on safety incidents and recommended appropriate actions to prevent recurrence.
- Handled sensitive situations diplomatically during emergencies or high-stress circumstances involving both employees and visitors alike.
- Improved communication between team members through regular briefings and debriefings, fostering an environment of teamwork and collaboration.
- Trained new hires in security procedures, ensuring consistent adherence to company policies and best practices.
- Maintained a consistently high level of vigilance while on duty, contributing to a notable reduction in security incidents during tenure as Security Lieutenant.
- Mentored junior staff members in proper protocol execution, boosting overall team competence levels significantly over time.
- Reduced safety incidents by conducting regular risk assessments and addressing potential hazards promptly.
Manager
Collina's Italian Cafe
09.2005 - 04.2013
- Developed and maintained relationships with customers and suppliers through account development.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
Education
High School Diploma -
High School For The Performing And Visual Arts
Houston, TX06-2005
Skills
- Customer service
- Event security
- Team leadership
- Physical security
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Task delegation
- Goal setting
- Strategic planning
- Relationship building
- Traffic control
Timeline
Manager
Skeeter's Mesquite Grill
11.2018 - Current
Manager
Collina's Italian Cafe
04.2015 - 11.2018
Security Lieutenant
ABM Security
05.2013 - 04.2015
Manager
Collina's Italian Cafe
09.2005 - 04.2013
High School Diploma -
High School For The Performing And Visual Arts
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