Michel Cuahuizo
Keyport,NJ
Summary
Proactive and results-oriented leader with proven expertise in conflict resolution and operational efficiency at McDonald's Restaurant. Excelled in elevating customer satisfaction and managing diverse teams with a strong focus on staff training and development. Skilled in bilingual communication, ensuring seamless client-staff interactions. Demonstrates a commitment to continuous improvement and excellence in customer service.
Efficient Duty Manager versed in task delegation and workflow coordination, promoting efficient, and high-quality operations. Diplomatic and engaging with skill in handling challenging requests with friendly and knowledgeable support.
Overview
6
6
years of professional experience
Work History
Manager on Duty
McDonald's Restaurant
07.2019 - Current
- Facilitated conflict resolution among team members, promoting harmonious workplace.
- Coordinated cross-departmental communication to enhance operational efficiency.
- Resolved operational issues swiftly by analyzing root causes and implementing solutions.
- Elevated customer satisfaction by addressing concerns promptly and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Greeted customers entering store and responded promptly to customer needs.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Conducted regular audits of cash registers, ensuring accurate accounting of all transactions.
- Enhanced communication between clients and staff by providing accurate, timely translations in both English and Spanish.
Education
High School Diploma -
Keyport High School
Keyport, NJ06-2018
Skills
- Customer service focus
- Sales and marketing
- Staff training and development
- Scheduling proficiency
Languages
Spanish
Native or Bilingual
Timeline
Manager on Duty
McDonald's Restaurant
07.2019 - Current
High School Diploma -
Keyport High School
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