MICHEL PASCUAL
Summary
Customer-focused professional with extensive experience in customer service, billing, sales support, and team supervision. Proven ability to work in high-pressure environments while delivering exceptional service, resolving complex issues, and exceeding performance goals. Assertive, self-motivated, and highly organized with strong communication skills at all levels.
Overview
25
25
years of professional experience
Work History
Customer Service Representative
Kemper Insurance
12.2020 - Current
- Provide customer service support for billing, payments, and policy inquiries
- Assist agents via support help line
- Handle claims processing related to auto accidents, death, and home insurance
- Work within collections and claims departments to resolve customer concerns efficiently
- Maintain accuracy, compliance, and empathy in sensitive situations
Marketing Supervisor (Sam’s Club)
Aimark
02.2018 - 02.2020
- Supervised marketing operations for major brands including AT&T, Verizon, Sprint, DirecTV, and SquareTrade
- Trained and guided team members to meet sales and customer engagement goals
- Delivered high-quality customer interactions in a fast-paced retail environment
- Ensured compliance with brand standards and service expectations
Property Inspector
FEMA
11.2016 - 02.2018
- Assessed residential and commercial property damage caused by natural disasters
- Conducted detailed inspections and prepared accurate, timely reports
- Communicated findings clearly to homeowners and agency representatives
Customer Service & Sales Representative
AT&T Mobility
10.2010 - 11.2016
- Assisted customers with mobility and home services, including billing, upgrades, and new services
- Resolved account issues while maintaining high customer satisfaction
- Consistently met or exceeded sales and service performance metrics
Sales & Service Manager
Mithanne Enterprises
08.2001 - 10.2010
- Directed foreign sales and service outlets
- Coordinated sales, merchandising, and client relations
- Advised distributors and clients on advertising strategies
- Developed incentive programs for distributors and clients
- Worked with distributors including Marvel Foods, Chunks of Fruits, and Key West Key Lime
Education
Bachelor of Business Administration -
Universidad Mundial
San Juan, Puerto RicoSkills
- Customer Service & Client Support
- Billing, Payments & Account Resolution
- Claims Processing & Collections
- Sales & Service Support
- Conflict Resolution
- Time Management & Organization
- Team Leadership & Supervision
- Multitasking in High-Volume Environments
Accomplishments
- Sales Summit Winner
- Repeated Customer Service Representative of the Month
- Repeated Sales Representative of the Month
Languages
Bilingual: English & Spanish
Timeline
Customer Service Representative
Kemper Insurance
12.2020 - Current
Marketing Supervisor (Sam’s Club)
Aimark
02.2018 - 02.2020
Property Inspector
FEMA
11.2016 - 02.2018
Customer Service & Sales Representative
AT&T Mobility
10.2010 - 11.2016
Sales & Service Manager
Mithanne Enterprises
08.2001 - 10.2010
Bachelor of Business Administration -
Universidad Mundial