Summary
Overview
Work History
Education
Skills
Languages
Timeline
SalesAssociate

Michel Sammak

Kissimmee,FL

Summary

Proven in enhancing guest experiences at Walt Disney World Company, I excel in customer service and problem-solving, significantly boosting satisfaction and retention. Skilled in teamwork and collaboration, I adeptly managed and follow not only the five keys of the company but also can work under high-stress situations, contributing to a positive team environment and increased sales through exceptional service and product knowledge.

Overview

7
7
years of professional experience

Work History

Sales Associate

Walt Disney World Company
03.2021 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Sous Chef

Walt Disney World Company
10.2019 - 02.2021
  • Conducted regular inventory checks for freshness of ingredients.
  • Oversaw kitchen operations by coordinating staff schedules.
  • Supported head chef in managing kitchen staff for smooth operations.
  • Developed new dishes with innovative techniques.
  • Interacted with guests to gather feedback on menu offerings.
  • Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
  • Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
  • Played a key role in achieving positive health inspection results by maintaining strict compliance with all relevant guidelines and regulations throughout daily operations.

Front Desk Receptionist

Wyndham Grand Hotel
08.2018 - 10.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.

Restaurant Host

Wyndham Grand Hotel
03.2018 - 08.2018
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
  • Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.

Chef Assistant

Wyndham Grand Hotel
03.2018 - 05.2018
  • Prepared and cooked quality meals in high-volume, fast-paced service environments.
  • Followed recipes and instructions to achieve quality and presentation standards.
  • Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment.
  • Assisted head chef in menu planning for optimal ingredient utilization and minimized food waste.

Education

Bachelor Of Civil Engineering - Construction Engineering

I.E.Maracay
Venezuela, Maracay Edo Aragua
07.2015

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Outgoing personality
  • Client service
  • Sales expertise
  • Customer needs assessment
  • Professional demeanor
  • Adapt to diverse groups
  • Guest relations
  • Policy and procedure adherence

Languages

Spanish, English, Arabic
Native or Bilingual

Timeline

Sales Associate

Walt Disney World Company
03.2021 - Current

Sous Chef

Walt Disney World Company
10.2019 - 02.2021

Front Desk Receptionist

Wyndham Grand Hotel
08.2018 - 10.2019

Restaurant Host

Wyndham Grand Hotel
03.2018 - 08.2018

Chef Assistant

Wyndham Grand Hotel
03.2018 - 05.2018

Bachelor Of Civil Engineering - Construction Engineering

I.E.Maracay

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Michel Sammak