MONICA CABRERA
Kissimmee,FL
Summary
Results-driven Sales Associate with extensive experience at Walt Disney World Company, specializing in customer service and relationship management. Proven ability to enhance customer loyalty and drive sales through effective teamwork and problem-solving. Expertise in cash handling and inventory management, consistently delivering exceptional service in high-pressure environments.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Sales Associate
Walt Disney World Company
05.1993 - 12.2023
- Enhanced customer loyalty through exceptional service and engagement strategies.
- Ensured efficient checkout processes by accurately handling cash transactions.
- Maintained product availability by assisting with inventory management and restocking.
- Trained new hires on effective sales techniques and customer service standards.
- Increased foot traffic and sales through collaboration on promotional campaigns.
- Resolved customer inquiries promptly, leading to improved satisfaction ratings.
Banquet Server
Hyatt Hotel and Convention Center
09.1986 - 01.1993
- Enhanced guest experiences by delivering exceptional service at high-volume events.
- Arranged dining areas meticulously to align with specific event requirements.
- Coordinated food service with kitchen staff for timely delivery during events.
- Ensured cleanliness and organization of banquet spaces throughout all events.
- Trained new servers on company standards for improved service quality.
- Served food and beverages efficiently, enhancing guest satisfaction during banquets.
Education
No Degree -
Riverside Community College
Riverside, CA05-1988
High School Diploma -
HispanoAmericano HS
Guayaquil - Ecuador01-1983
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Reliable and punctual
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Verbal/written communication
- Client service
- Sales expertise
Certification
Walt Disney World core-trainer merchandise
Languages
Spanish
Full Professional
Timeline
Sales Associate
Walt Disney World Company
05.1993 - 12.2023
Banquet Server
Hyatt Hotel and Convention Center
09.1986 - 01.1993
No Degree -
Riverside Community College
High School Diploma -
HispanoAmericano HS