Michel Sanchez
Summary
Customer Service Representative with skills in oral and written communication, active listening and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude and 10+ years of customer service experience.
Overview
8
8
years of professional experience
Work History
AFE Specialist/Customer Returns Processor
Amazon
12.2021 - Current
- Inducted Items into conveyor system
- Sorted Items to be packed by packing team
- Packed customer orders exceeding production rates set forth by company
- Receive and process customer returns
- Evaluate the condition of a return item to determine if the item can be resold.
Medical Records Clerk, Front Desk Clerk
McKenna, Ruggeroli & Helmi Pain Specialist
06.2018 - 04.2020
- Used EMR software to manage patients health records and history
- Collected and organized medical records request by attorneys and outside providers complying with HIPPA standards
- Transferred data into the facilities main system database
- Greeted and checked in patients, collected demographics and insurance information
- Handled high volume of calls and optimized providers schedule by scheduling effectively
- Verified patients insurance coverage and processed payments.
Administrative Assistant
DK Sanders, PsyD & Associates Inc
03.2016 - 05.2018
- Answered all patients calls and handled schedule for providers
- Verified patients insurance coverage
- Prepared, reviewed, and transmitted insurance claims to the appropriate insurance providers and oversaw payments
- Handled emails and contact with state program.
Education
College of Southern Nevada
Las Vegas, NV05.2012
High School Honors Diploma -
Mojave High School
Las Vegas, NV06.2010
Skills
- Bilingual - Fluent in English and Spanish
- Verbal Communication
- Organizational Skills
- Organization and Time Management
- Friendly, Positive Attitude
- Multitasking
- Quality Assurance
- Detail Oriented
- Fast Learner
Timeline
AFE Specialist/Customer Returns Processor
Amazon
12.2021 - Current
Medical Records Clerk, Front Desk Clerk
McKenna, Ruggeroli & Helmi Pain Specialist
06.2018 - 04.2020
Administrative Assistant
DK Sanders, PsyD & Associates Inc
03.2016 - 05.2018
College of Southern Nevada
High School Honors Diploma -
Mojave High School
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