Michel Villarreal
Queens,NY
Summary
Dedicated administrative assistant with expertise in customer relations and proven ability to thrive in fast-paced environments. Detail-oriented and decisive, demonstrating strong judgment and effective multitasking skills. Capable of independently managing tasks or collaborating with teams to ensure timely and accurate completion of clerical duties.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Administrative Assistant
JQUINTANA CUSTOM UPHOLSTERY
Long Island City, New York
10.2022 - Current
- Coordinated material orders and tracked upholstery supplies inventory to optimize stock levels.
- Communicated with clients to address inquiries and provide timely updates on deliveries.
- Supported design team by gathering fabric samples and materials for upcoming projects.
- Collaborated with vendors to ensure timely delivery of upholstery materials, maintaining project schedules.
- Managed daily route planning and scheduling to enhance delivery efficiency.
- Utilized GPS systems for optimal navigation and route efficiency during deliveries.
- Coordinated vehicle maintenance to uphold reliability and performance standards.
- Reported mechanical issues and safety concerns to management for immediate resolution.
- Assisted skilled carpenters in framing and constructing wooden structures.
- Utilized hand and power tools for cutting, shaping, and installing materials.
- Maintained a clean and organized work area to ensure safety and efficiency.
Assistant
LSG Sky Chefs
Queens, NY
03.2022 - 10.2022
- Operated forklifts to move materials and products within the warehouse.
- Maintained accurate inventory records using warehouse management systems.
- Loaded and unloaded shipments efficiently while ensuring product safety.
- Organized storage areas for optimal space utilization and accessibility.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Operated scanners, computers, and other equipment to track orders.
- Preserved safe work environment by maintaining clean workstations and pallet area.
Pharmaceutical Sales Representative
MEDICAMENTA ECUATORIANA
GUAYAQUIL, GUAYAS
01.2009 - 07.2021
- Developed relationships with healthcare professionals to promote pharmaceutical products.
- Conducted product presentations and training sessions for medical staff.
- Managed territory by planning and executing strategic sales calls.
- Collaborated with cross-functional teams to align on marketing strategies.
- Analyzed market trends to identify new business opportunities.
- Provided feedback on competitor products and market conditions.
- Maintained accurate records of sales activities in CRM systems.
- Attended industry conferences to enhance product knowledge and networking opportunities.
- Provided detailed product presentations to customers on a regular basis to promote products and services.
- Monitored competitor activities and provided competitive intelligence reports to management team.
Customer Service Representative
CLARO ECUADOR
GUAYAQUIL, GUAYAS
02.2000 - 06.2007
- Demonstrated product features and functionalities for better customer understanding.
- Assisted customers in selecting cell phones and accessories based on needs.
- Managed inventory levels and organized displays for optimal product visibility.
- Provided training to new staff on product knowledge and sales techniques.
- Maintained up-to-date knowledge of industry trends and competitor offerings.
- Diagnosed cell phone issues using specialized diagnostic tools and software.
- Repaired various smartphone models, ensuring high-quality service and customer satisfaction.
- Assisted customers in selecting accessories that complemented their devices and needs.
- Provided technical support for software updates and troubleshooting during walk-in hours.
Education
GED -
QUEENS ADULT LEARNING CENTER
Long Island City, NY01-2025
Bachelor of Science - Software Systems
ESPOL
GUAYAQUIL, ECUADOR03-2010
Skills
- Material ordering and inventory management
- Client communication and correspondence writing
- Project coordination and vendor collaboration
- Customer relationship management and service
- Route planning and travel administration
- Problem solving and complex problem-solving
- Time management and attention to detail
Languages
Spanish
Full Professional
Certification
DRIVER LICENSE
Timeline
Administrative Assistant
JQUINTANA CUSTOM UPHOLSTERY
10.2022 - Current
Assistant
LSG Sky Chefs
03.2022 - 10.2022
Pharmaceutical Sales Representative
MEDICAMENTA ECUATORIANA
01.2009 - 07.2021
Customer Service Representative
CLARO ECUADOR
02.2000 - 06.2007
GED -
QUEENS ADULT LEARNING CENTER
Bachelor of Science - Software Systems
ESPOL