Michel Washington
Concord,NC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Staff Performance Manager
Employbridge
08.2022 - 10.2022
- Anticipate staffing requirements and expectations
- Coordinate recruitment, screening, interviewing, and hiring of individuals for assignment
- Use applicant tracking systems
- Maintain timekeeping system and ensure payroll/invoicing is accurate
- Provide productivity, headcount, attendance, and other reports at the client's request
- Manage employee relations at the site - including coaching, counseling, performance reviews, removal from assignments, and exit interviews
- Act as the liaison between the branch office and the client
- Deliver superior customer service and develop relationships with supervisors and associates
- Other duties as assigned.
Leasing Agent
Pioneer Realty Group
02.2020 - 08.2021
- Lease vacant apartments
- Oversee completion of applications
- Complete lease paperwork, collect rental deposit, and submit lease files for Property Manager's review
- Answer phone calls and receive visitors to property with excellent customer service
- Work to support the property's marketing, leasing, and resident retention efforts
- Respond promptly to residents/client questions and concerns
- Work to support property's marketing, leasing, and resident retention on and off site
- Execute property's revenue goals.
Sr. Recruiting Coordinator-Staffing Coordinator
College Nannies and Tutors
01.2014 - 09.2019
- Successfully recruit high quality candidates
- Staff in and out of office
- Recruit remotely
- Answer high volume incoming calls
- Meet target goals
- Successfully resolve client and employee issues/concerns over the phone
- Create capturing job posts
- Screen and interview potential sitters
- Schedule/conduct orientations for new hires teaching company's core values
- Onboarding/Retention
- Navigate multiple web pages at a time
- Attend job fairs
- Enter/edit data on excel sheets
- Collect variance forms for time discrepancies
- Make 60 plus follow up calls
- Utilize CRM.
Head Coach
Hot Shots Sports
10.2015 - 07.2016
- Coaching 5th grade girls basketball fundamentals
- Teaching the importance of team work and confidence
- While also helping them practice healthy eating habits.
Sales Associate
Sports Authority
10.2014 - 06.2015
- Provide top notch customer service
- Upsell
- Meet monthly quota
- Keep stations organized
- Assist at the register when needed
- Stock.
On call Nanny
College Nannies & Tutors
06.2014 - 01.2015
- Provide childcare to families
- Follow provided schedule for the day
- If no schedule is created create and implement one
- Make sure children have a variety of activities for the day
- Follow up with parents when they arrive home.
Education
Bachelor Of Applied Science - Communications
Tennessee State University
Nashville, TNHigh School Diploma -
Lincoln Park High School
Chicago, IL2012
Skills
- Coaching and Mentoring
- Customer Focus
- Performance Analysis
- Data Interpretation
- Client Relationship Management
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Multitasking
- Critical Thinking
Timeline
Staff Performance Manager
Employbridge
08.2022 - 10.2022
Leasing Agent
Pioneer Realty Group
02.2020 - 08.2021
Head Coach
Hot Shots Sports
10.2015 - 07.2016
Sales Associate
Sports Authority
10.2014 - 06.2015
On call Nanny
College Nannies & Tutors
06.2014 - 01.2015
Sr. Recruiting Coordinator-Staffing Coordinator
College Nannies and Tutors
01.2014 - 09.2019
Bachelor Of Applied Science - Communications
Tennessee State University
High School Diploma -
Lincoln Park High School