Michelan Willie
Baytown,TX
Summary
Motivated and customer-focused sales professional with experience in community leadership and a proven track record in sales and marketing. Seeking to leverage my skills in building relationships, providing excellent customer service, and driving sales at Vacations To Go.
Overview
10
10
years of professional experience
Work History
Co-Director
City Girls Who Walk Houston
07.2022 - Current
- Spearheaded the growth of the largest and fastest-growing women’s walking group in Texas, creating a vibrant community with over 25,000 members.
- Developed and maintained relationships with members, fostering a positive and inclusive environment that encourages repeat participation.
- Coordinated and led weekly group walks and special events, managing logistics, communication, and member engagement.
- Promoted group activities through social media and word-of-mouth, significantly increasing membership and participation rates.
Leasing and Marketing Professional
Greystar Property Management
08.2020 - 08.2021
- Consistently achieved and exceeded leasing targets in a competitive Downtown Houston market by understanding client needs and offering tailored solutions.
- Managed a portfolio of 309 residential units, conducting property tours, negotiating lease terms, and closing deals with prospective tenants.
- Provided exceptional customer service, addressing client concerns and ensuring a smooth leasing process from start to finish.
- Assisted in the development and implementation of marketing strategies, including social media campaigns and promotional events, to drive occupancy and brand awareness.
Leasing Professional
Hanover Residential
06.2019 - 01.2020
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Provided personalized tours of properties, showcasing unit features and amenities tailored to each prospect''s needs.
- Developed marketing materials to highlight property features and attract prospective residents
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
Design Consultant
Global Custom Commerce
07.2018 - 04.2019
- Provided over-the-phone consultations, guiding customers through the selection and customization of window blinds, shades, and other products.
- Achieved sales targets by understanding customer needs, recommending suitable products, and closing sales effectively.
- Delivered high levels of customer service, resolving inquiries and ensuring customer satisfaction throughout the purchasing process.
- Developed expertise in product knowledge, allowing for personalized recommendations that increased sales conversion rates.
Assistant Community Manager
Gables Residential
06.2014 - 02.2018
- Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
- Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.
- Organized and hosted community events, fostering a positive living environment for tenants.
- Increased tenant satisfaction by addressing concerns promptly and effectively resolving issues.
Education
Bachelor of Arts - Communication Studies
University of Houston
Houston, TX05.2026
Skills
- Sales and Customer Service
- Client Relationship Management
- Leadership and Team Building
- Marketing and Social Media
- Event Planning and Coordination
- Communication (Verbal and Written)
Timeline
Co-Director
City Girls Who Walk Houston
07.2022 - Current
Leasing and Marketing Professional
Greystar Property Management
08.2020 - 08.2021
Leasing Professional
Hanover Residential
06.2019 - 01.2020
Design Consultant
Global Custom Commerce
07.2018 - 04.2019
Assistant Community Manager
Gables Residential
06.2014 - 02.2018
Bachelor of Arts - Communication Studies
University of Houston
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