Michelangelo Hancock
Howell
Summary
Demonstrated a decade of proficiency in administrative and IT functions, emphasizing strategic problem-solving and process improvement.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Administrative assistant
Genesis House
04.2025 - Current
- Perform data entry
- Practice information confidentiality
- Operate telephone and public announcement system
- Design promotional material and presentations with Canva
- Assist in update of member database
- Instruct members in use of macOS and Windows platforms
House Manager and Technical Support
Blue Bear Houses LLC
04.2024 - 10.2024
- Assisted housing director and guests with wireless connectivity.
- Troubleshoot connection issues, then alert the housing director when connectivity fails.
- Assisted older guests with devices
- Helped five people move into a recovery environment
IT Support and Clerical Freelancer
Michael Steiner
02.2017 - 10.2023
- Monitored speed and performance of step-parent's Windows computer via file defragmentation and compression weekly
- Configured, uninstalled, and reset drivers for peripheral hardware
- Protected computer and Android phone via antivirus installation and implementation
- Maintained performance of phone by reminding end user to let the software update
- Compared prices and technological talking points when it came time for phone and computer replacement
Geraldine Hancock
06.2001 - 12.2007
- Converted data from floppy discs, onto rewritable CDs, then onto USB drives
- Scanned and exchanged necessary documents and data via e-mail, fax, and print
- Improved performance of Windows computer through weekly file defragmentation, compression, and deletion, and antivirus installation and implementation
- Assisted in rebuild and programming of family workstation, resulting in improved speed and performance
- Configured, uninstalled, and reset drivers for peripheral hardware to keep them in the present
Education
Bachelor of Science - Cyber Security
Full Sail University
Winter Park, FLGoogle IT Support Certificate - Information Technology
Merit America
Online11.2024
Skills
- Achieved improved client engagement and retention through effective management of customer service initiatives Enhanced data integrity and accessibility by directing data entry operations Optimized workflow and productivity by leveraging advanced computer skills Maintained organizational efficiency through supervision of office administration functions Fostered effective communication and documentation by championing the use of Microsoft Office Suite
Certification
Google IT Support Certificate through Merit America
Timeline
Administrative assistant
Genesis House
04.2025 - Current
House Manager and Technical Support
Blue Bear Houses LLC
04.2024 - 10.2024
IT Support and Clerical Freelancer
Michael Steiner
02.2017 - 10.2023
Geraldine Hancock
06.2001 - 12.2007
Bachelor of Science - Cyber Security
Full Sail University
Google IT Support Certificate - Information Technology
Merit America