Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Michele Allen

Horntown,VA

Summary

Customer service professional dedicated to effective team management and customer satisfaction. Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Assistant Manager

Royal Farms,Inc
10.2012 - Current
  • Greeted customers entering the store to ascertain what each customer wanted or needed
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • ServSafe Certified from 10/21/2014 till 10/21/2019
  • Responsible for scheduling of hourly employees
  • Responsible for paperwork, deposits and change order


Office Manager/ bookkeeper/Collections Manager/Loan Officer/Marketing

EZ Cash of Delaware, INC
Delmar, DE 19940
04.2008 - 10.2013
  • Answered an average of 20 calls per day by addressing customer inquiries, solving problems and providing new product information.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store.
  • Politely assisted customers in person and via telephone.

Customer Service/Ticket booth agent

US 13 Dragway/Speedway
Delmar, DE
02.2008 - 10.2015
  • Greeted customers entering the Gate to ascertain what each customer wanted or needed.
  • Trained new cashiers on procedures, customer service and sales techniques.
  • Greeted customers promptly.
  • Received customer payments.
  • Oversaw team of 5 cashiers and service staff.

Education

High School Diploma - undefined

James H. Groves
Georgetown, DE
2001

Skills

  • Customer-focused
  • Payment processing
  • Time management strength
  • Team leadership
  • Exceptional interpersonal communication
  • Adherence to high customer service standards
  • Hourly shift management
  • Personnel development
  • Food regulation compliance
  • Food Handler certificate
  • Food Standards enforcement
  • Inventory control and record keeping

Certification

ServSafe Certification Date of examination 10/21/2014 Date of Expiration 10/21/2019

Timeline

Assistant Manager

Royal Farms,Inc
10.2012 - Current

Office Manager/ bookkeeper/Collections Manager/Loan Officer/Marketing

EZ Cash of Delaware, INC
04.2008 - 10.2013

Customer Service/Ticket booth agent

US 13 Dragway/Speedway
02.2008 - 10.2015

High School Diploma - undefined

James H. Groves

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