Caitlin Aranzullo

Versatile service manager with 15 years of experience in the food service industry, specializing in high volume operations and team leadership. Proven track record in enhancing guest experiences through effective training, food safety compliance and operational efficiency. Skilled in inventory management and shift scheduling ,consistently ensuring quality service and adherence to company standards. Fostered collaborative environment to support team performance and improve customer satisfaction. Directed front of house operations during high volume shifts, coordinating line flow, order accuracy, and guest interactions to maintain fast service times while upholding Chipotle policies through side by side instruction, feedback and ongoing performance check-ins. monitored food prep and service lines for freshness, labeling, and rotation promptly addressing issues with holding times, cleanliness, and presentation to support safe,consistent and visually appealing offerings Resolved guest concerns regarding wait times,orders and payments by listening, clarifying needs, and offering appropriate solutions in alignment with company guidelines to encourage repeat visits and positive experiences. Collaborated with management team on shift planning, station assignments and restocking priorities communicating clearly with crew to balance labor.

Led team to maintain high customer satisfaction through effective service delivery strategies.

Streamlined operational processes, enhancing efficiency and reducing wait times for customers.

Trained and mentored staff on service protocols and company standards to ensure consistency.