Michele Baker
Apple Creek
Summary
Dedicated customer service representative with a proven track record in problem resolution, enhancing customer satisfaction, and building lasting relationships.
Overview
26
26
years of professional experience
Work History
Customer Service Representative II
Wayne Dalton Garage Doors
Mount Hope, OH
10.2014 - Current
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction and loyalty.
- Processed orders and returns accurately, ensuring seamless transactions for customers.
- Collaborated with cross-functional teams to streamline customer service processes and improve response times.
- Trained new team members on company policies, systems, and best practices for exceptional service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Office Assistant
Stellar Automotive Group
Seville, OH
08.2012 - 10.2014
- Organized and maintained office supplies to ensure operational efficiency.
- Assisted in scheduling appointments and managing calendars for executives.
- Managed incoming calls and directed inquiries to appropriate departments promptly.
- Supported document preparation and maintained electronic filing systems for easy access.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume calls while ensuring quality service and customer satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Business Office Manager
Heritage Home Health Care
Rocky River, OH
02.2008 - 08.2012
- Streamlined administrative processes to enhance operational efficiency and reduce turnaround times.
- Coordinated scheduling and staffing to ensure optimal coverage and service delivery.
- Developed training programs for new staff, fostering a culture of continuous improvement.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
- Oversaw inventory management, maintaining optimal levels of supplies while minimizing costs.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Office Manager
Dr Harvey Jaffee DDS
Bedford, OH
03.2003 - 02.2008
- Managed daily office operations, ensuring efficient workflow and timely patient care.
- Coordinated scheduling , optimizing appointment availability and reducing patient wait times.
- Oversaw inventory management of dental supplies, maintaining optimal stock levels and vendor relations.
- Implemented electronic health record system, improving patient data accessibility and enhancing record accuracy.
- Streamlined billing processes, enhancing accuracy in insurance claims submissions and patient invoicing.
- Led team meetings to address operational issues, promoting collaboration and continuous improvement initiatives.
- Ensured compliance with regulatory standards, safeguarding patient information and maintaining office certifications.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Certified Dental Assistant
Rockside Family Dental Care
Independence, OH
01.2000 - 03.2003
- Assisted in patient preparation and comfort during dental procedures, enhancing overall patient experience.
- Managed sterilization of instruments and equipment, ensuring compliance with health regulations.
- Educated patients on post-treatment care and oral hygiene practices for improved health outcomes.
- Collaborated with dental team to streamline appointment scheduling and improve workflow efficiency.
- Reduced dentist''s workload during procedures by anticipating their needs and having necessary instruments readily available.
- Utilized advanced dental equipment proficiently, including intraoral cameras and digital radiography tools, to support comprehensive patient assessments.
- Promoted a positive environment for patients and staff through effective communication and teamwork.
Education
Certified Dental Assistant - Certified Dental Assistant
Polaris Career Center
Middleburg Hts Ohio06-1989
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Customer satisfaction measurement
- Professional telephone demeanor
- Follow-up skills
- Appointment scheduling
- Order processing
Timeline
Customer Service Representative II
Wayne Dalton Garage Doors
10.2014 - Current
Office Assistant
Stellar Automotive Group
08.2012 - 10.2014
Business Office Manager
Heritage Home Health Care
02.2008 - 08.2012
Office Manager
Dr Harvey Jaffee DDS
03.2003 - 02.2008
Certified Dental Assistant
Rockside Family Dental Care
01.2000 - 03.2003
Certified Dental Assistant - Certified Dental Assistant
Polaris Career Center