Michele Bastine
Manchester
Summary
Dynamic Assistant Manager at Dunkin' Donuts with a proven track record in enhancing customer satisfaction and team performance. Skilled in money handling and team leadership, I successfully improved operational accuracy and mentored staff, fostering a motivated work environment. Committed to delivering exceptional service and resolving customer issues effectively.
Overview
18
18
years of professional experience
Work History
Assistant Manager
Dunkin' Donuts
06.2007 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
High School Diploma -
Taunton High School
Taunton, MA06-1985
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Staff training and development
- Customer relations
Timeline
Assistant Manager
Dunkin' Donuts
06.2007 - Current
High School Diploma -
Taunton High School