MICHELE BEJARANO TORRES

• Process 90 rent payments monthly while managing invoices, applications, move-ins, move-outs, and notices with accurate recordkeeping.
• Handle 45 resident inquiries weekly, coordinating follow-up with vendors, corporate teams, attorneys, and government agencies to resolve issues.
• Coordinate inspections, repairs, apartment turnovers, and improvement projects with residents and service teams to keep operations moving.
• Maintain organized property records and documentation to support accurate follow-up on daily operational tasks.
• Prepare notices and supporting documentation for compliance and legal matters, tracking follow-up actions through completion.
• Support budget and financial administration while sharing operational updates with owners and corporate teams.
• Coordinated work orders and service requests, maintaining timely resolution and tenant satisfaction
• Managed lease administration, ensuring accurate records, renewals, and compliance with property requirements
• Directed daily property operations, balancing tenant relations, maintenance coordination, and vendor oversight
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Kept properties in compliance with local, state, and federal regulations.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Collected and maintained careful records of rental payments and payment dates.
• Cultivated network of reliable contractors and service providers to ensure quick response times for repairs.
• Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
• Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.

• Coordinated lease administration tasks, including applications, renewals, and move-in paperwork.
• Managed resident communication to address service concerns, policy questions, and account updates professionally.
• Reviewed application and income documents to support accurate leasing decisions and file completion.
• Tracked rent balances, delinquencies, and payment arrangements to support timely account follow-up.
• Applied fair housing requirements consistently when discussing leasing, applications, and resident concerns.
• Completed property inspections coordination and documented issues for timely correction.
• Assisted with resident retention efforts through responsive service and consistent follow-up.
• Prepared invoices and supported accounts payable processing for property-related expenses.
• Supported vendor communication by coordinating service requests and follow-up on property needs.
• Maintained resident files and property records with consistent attention to detail and confidentiality.
• Logged maintenance requests and routed work orders to the appropriate teams for completion.
• Scheduled move-ins, move-outs, and resident appointments to keep daily operations organized.
• Updated spreadsheets and reports to track balances, occupancy-related tasks, and daily activity.

• Managed renewal notices and resident correspondence for a 312-unit community, keeping records organized and follow-up timely.
• Contributed to leasing activity at a community maintaining approximately 97% occupancy through responsive resident support.
• Responded to prospective resident and resident inquiries, explained application requirements, and coordinated property tours.
• Guided prospective residents through applications and move-ins, creating a clear and organized customer experience.
• Verified applicant income and supporting documents, collected rent, tracked payments, and coordinated inspections and service teams.

• Reconciled [number] vendor invoices monthly against purchase orders and resolved discrepancies with suppliers.
• Processed more than 200 accounts of monthly invoices and maintained supporting records for timely financial processing.
• Processed credit card payments and reconciled statements to keep cash activity accurate and up to date.
• Monitored accounts receivable and prepared financial reports to support routine accounting review.
• Coordinated scheduling, filing, and records management to support daily office operations.

• Managed and balanced approximately 130,000 in daily cash deposits while following strict security and cash-handling procedures.
• Verified bank deposits and armored-car transactions, then investigated discrepancies to resolve cash differences promptly.
• Trained staff on cash-handling and internal-control procedures to reinforce compliance and reduce processing errors.
• Maintained accurate financial records using SAP, Excel, and transaction documentation for auditing and reporting support.

• Processed 5-10 visitor check-ins and service requests daily while supporting front desk and HR operations.
• Greeted employees and visitors, answered questions, and directed them to the appropriate department.
• Verified application and income documents before routing paperwork for HR review.
• Scheduled appointments and coordinated calendar updates for HR staff and incoming visitors.
• Maintained organized records and updated employee information in internal systems.
• Handled incoming calls, emails, and walk-in inquiries with clear and professional communication.
• Supported HR staff with administrative tasks, filing, and general office coordination.
• Filed confidential paperwork and maintained orderly records for easy retrieval.
• Coordinated message delivery between employees, visitors, and HR personnel throughout the workday.
• Updated logs and reference sheets to keep front desk information accurate and accessible.
• Assisted with office supply organization and routine workspace upkeep to support daily operations.

College Credits