Michele Belic
Summary
Dynamic Optical Manager with a proven track record at Pittsburgh Optical, enhancing patient satisfaction through exceptional customer service and effective team leadership. Skilled in optical dispensing and frame adjustments, I fostered a motivated team environment, driving revenue growth and ensuring high-quality eyewear solutions tailored to individual needs.
Overview
15
15
years of professional experience
Work History
Optical Manager
Pittsburgh Optical
10.2021 - Current
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Boosted team engagement and workplace satisfaction using managerial and motivational skills.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Improved customer satisfaction by providing personalized optical solutions and high-quality customer service.
Optician
Monument Family Eye Care
02.2019 - 05.2021
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Met with frame representative to order new frames and maintain frame boards
- Trained new contact lens patients on inserting and removing of contacts
Optician
Grove Eye Care
11.2017 - 02.2019
Optician
Brook Run Vision Center
02.2016 - 11.2017
Optician
Rd Bock
02.2015 - 02.2016
Optometric Assistant
Envision Family Eye Care
03.2010 - 02.2015
- Performed pre-testing procedures, enabling optometrists to focus on comprehensive examinations and personalized recommendations.
- Assisted optometrists in conducting eye exams for accurate diagnosis and treatment planning.
- Enhanced patient satisfaction by providing efficient and friendly service during their visits.
- Scheduled and pre-tested patients on multiple machines and visual field testing.
Education
Management
Robert Morris University
Coraopolis, PASkills
- High patient satisfaction & revenue growth
- Excellent time management, customer service & problem solving
- Team building, training and supervision
- Skilled in frame adjustments and optical dispensing
Timeline
Optical Manager
Pittsburgh Optical
10.2021 - Current
Optician
Monument Family Eye Care
02.2019 - 05.2021
Optician
Grove Eye Care
11.2017 - 02.2019
Optician
Brook Run Vision Center
02.2016 - 11.2017
Optician
Rd Bock
02.2015 - 02.2016
Optometric Assistant
Envision Family Eye Care
03.2010 - 02.2015
Management
Robert Morris University
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