MICHELE HAYWARD
Coopersburg,PA
Summary
Dynamic professional with a proven track record at Crosshairs Recruiting, enhancing customer satisfaction through effective communication and innovative problem-solving. Skilled in data entry and verbal communication, I empower teams to excel, driving performance improvements and fostering leadership development. Committed to aligning strategies with corporate goals for optimal organizational success.
Overview
10
10
years of professional experience
Work History
Office Administrative Assistant
Nature Valley Landcaping
01.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
Executive Re
Crosshairs Recruiting
02.2022 - Current
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Mentored junior staff members for accelerated career growth, developing future leaders within the organization.
- Collaborated with stakeholders to develop actionable strategies that aligned with corporate goals and objectives.
- Interviewed, recruited and trained new onboarding candidates.
Operations Manager
Business Creator Plus, LLC
02.2015 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Education
Licensed Esthetician - Esthetics
Metro Beauty Academy
Allentown, PA05-2011
High School Diploma -
Northern Lehigh High School
Slatington, PA06-1988
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
Timeline
Office Administrative Assistant
Nature Valley Landcaping
01.2023 - Current
Executive Re
Crosshairs Recruiting
02.2022 - Current
Operations Manager
Business Creator Plus, LLC
02.2015 - 02.2022
Licensed Esthetician - Esthetics
Metro Beauty Academy
High School Diploma -
Northern Lehigh High School
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