Michele Bredeson
Salinas,CA
Summary
Organized and hardworking sales representative that is highly motivated with background in sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction. Passionate about working with tile and natural stone, flooring materials, window coverings, and all other aspects of the design industry.
Overview
32
32
years of professional experience
Work History
Sales / Design Consultant
Millers Carpet
Seaside, California
06.2024 - Current
- Engaged with customers to effectively build rapport and lasting relationships.
- Measured for placement of granite countertops, cabinets, flooring and window treatments.
- Used computer software to develop and create grave markers in a timely manner.
- Submitted bids proposals to potential jobs.
- Conducted in-home consultations with clients to discuss project scope, budget, and timeline expectations.
- Collaborated with other members of the design team including contractors, architects and vendors.
- Responded promptly to customer inquiries via phone or email about product availability and pricing information.
- Produced computerized layouts using 20/20 software for cabinet clients, detailing wall heights, door locations, appliance placement.
- Answered store and merchandise questions and led customers to wanted items.
- Advised customers on proper care instructions for various types of fabrics used in upholstery projects.
- Developed lasting relationships with customers, leading to increased sales and mutually beneficial satisfaction.
- Provided guidance to clients regarding furniture selection, fabric choices, flooring options, lighting fixtures, color schemes.
- Prepared cost estimates for materials needed for each project.
- Communicated regularly with vendors to ensure timely delivery of products.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Sales Representative /Designer
Toms Tile
Atascadero, CA
06.2014 - 09.2016
- Created professional sales presentations to effectively demonstrate product features and competitive advantages.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Organized sales paperwork presented proposals and finalized contracts.
- Cold-called leads and closed large number of new sales over several months.
- Assisted in product placement and visual merchandising, maintaining an attractive and inviting appearance.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
Manager
Tileco
Salinas, CA
05.1998 - 12.2003
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Cross-trained existing employees to maximize team agility and performance.
- Conducted monthly inventories of raw materials and components on the work floor.
- Maximized performance by monitoring daily activities and mentoring team members.
- Recorded inventory sales into organization's weekly income report.
- Accomplished multiple tasks within established timeframes.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Delivered feedback to decision-makers regarding employee performance and training needs.
Office Manager/Showroom Manager
Dal Tile & Stone
Salinas, CA
03.1993 - 04.1998
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Compared vendor prices and negotiated for optimal savings.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Sourced vendors for special project needs and negotiated contracts.
- Maintained computer and physical filing systems.
Education
High School Diploma -
Salinas High
Salinas, CA06-1984
Skills
- Sales Trends
- Point of Sale Knowledge
- Exceptional Customer Service
- Upselling
- Excellent People Skills
- Color Matching
- Project Management
- Merchandising understanding
- Multi-tasking Strength
- Professional Demeanor
- Problem-Solving Skills
- Relationship Building
- Sales Expertise
- Cost estimation
- Sales presentations
- In-home consultations
- Vendor management
- Time management
- Project management
- Effective communication
- Problem solving
- Attention to detail
- Reliability
- Teamwork
- Team leadership
Gaps In Employment
Caring for my mother who was fighting cancer., 2021
Timeline
Sales / Design Consultant
Millers Carpet
06.2024 - Current
Sales Representative /Designer
Toms Tile
06.2014 - 09.2016
Manager
Tileco
05.1998 - 12.2003
Office Manager/Showroom Manager
Dal Tile & Stone
03.1993 - 04.1998
High School Diploma -
Salinas High