Michele Cannizzaro
Boca Raton,FL
Summary
Dynamic Catering Manager with a proven track record at 111 Boca Raton, excelling in event planning and staff leadership. Expert in negotiating vendor contracts and enhancing service delivery, resulting in increased client satisfaction. Adept at food safety and fostering teamwork, driving revenue growth through exceptional catering experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catering Manager
111 Boca Raton
04.2020 - Current
- Coordinated catering events, ensuring seamless execution and adherence to client specifications.
- Managed vendor relationships, negotiating contracts for quality service and cost efficiency.
- Developed menu options in collaboration with chefs to meet diverse client needs and preferences.
- Supervised catering staff, providing training and guidance to enhance service delivery and teamwork.
Hostess Manager
Trella
Delray Beach, FL
06.2018 - 01.2020
- Resolved guest concerns with tact and understanding, ensuring satisfaction.
- Maintained an organized and welcoming entrance area to enhance visitor experience.
- Assigned schedules and specific tasks to workers for optimal coverage.
- Facilitated hiring, training and evaluation of staff.
- Coordinated supply orders, storage and distribution for program.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Prepared for special groups and VIP customers by implementing personalized plans with staff.
- Supervised daily operations of hostess staff, ensuring timely table assignments and guest satisfaction.
- Monitored waitlist management, optimizing seating arrangements to minimize guest wait times.
- Addressed guest inquiries and concerns promptly, fostering a welcoming dining atmosphere.
- Assisted in planning special events and promotions, coordinating with kitchen and service teams for seamless execution.
- Managed high-pressure situations with poise, maintaining excellent customer service during peak hours.
Education
Early Childhood Care And Education / Psychology
Adelphi University
Garden City, NYSkills
- Event planning proficiency
- Staff leadership
- Food safety
- File management
- Revenue growth
Certification
Substitute teacher certification
Timeline
Catering Manager
111 Boca Raton
04.2020 - Current
Hostess Manager
Trella
06.2018 - 01.2020
Early Childhood Care And Education / Psychology
Adelphi University