Michele Caposio
Star,ID
Summary
In the 2 years that I have worked for Saint Alphonsus, I have experience in working in a fast pace high volume family practice and pediatric clinic. I am a dedicated employee known for my punctuality, delivering great customer service and always having a positive attitude. I take our patients care very seriously and I am very empathetic to our patients needs. I am committed to completing my work in a timely manner, multitasking and being a team player. I am grateful to be a healthcare employee servicing patients to the best of my ability.
Overview
14
14
years of professional experience
Work History
Patient Service Representative - Full Time
Saint Alphonsus Medical Center
08.2021 - Current
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- scan completed forms, identification and insurance cards, maintaining patient documents in chart.
- schedule patients appointments over phone and in person, maximizing productivity.
- Document and manage patient information in computer system.
- Answer patient questions and field complaints to resolve issues.
- Obtain proper authorization and identification to release confidential medical records.
- Verify patient's insurance payment methods during check-in processes.
- Explain policies, procedures and services to patients.
Sales Associate
Nordstrom
04.2009 - 07.2021
- Trained new employees on upselling, cross selling and customer service techniques.
- Gained in-depth knowledge of company productivity by offering to provide reliable and trusted assistance to numerous customers daily. Using this product knowledge and upselling techniques, I helped customers to make informed decisions with the products they chose to purchase.
- Built a long-lasting rapport with clients by offering friendly, knowledgeable, and supportive customer service.
- Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
Education
Sociology
University of California - Davis
Davis, CAHigh School Diploma -
Saint Francis High School
Sacramento, CA06.1987
Skills
- Appointment Confirmation
- Registration and Scheduling
- Calm and Effective Under Pressure
- Helpful and Service-Oriented
- Caring and Empathetic
- Team Player
- Patient Confidentiality
- Resolving Problems
- Gathering information from patients
- Explaining Policy and Procedures
Timeline
Patient Service Representative - Full Time
Saint Alphonsus Medical Center
08.2021 - Current
Sales Associate
Nordstrom
04.2009 - 07.2021
Sociology
University of California - Davis
High School Diploma -
Saint Francis High School
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