Michele Copeland
Franklin,Tennessee
Summary
Passionate Telephone Triage Nurse with 30 years of experience assessing patient condition both in person and over phone. Assists individuals in need of medical attention in understanding insurance coverage and urgency of medical conditions. Supporting comprehensive recovery through education and sound medical advice.
Overview
17
17
years of professional experience
Work History
Behavioral Health RN
Rolling Hills Hospital
10.2019 - Current
- Improved patient outcomes by developing and implementing individualized care plans for clients with mental health disorders.
- Promoted a therapeutic environment through the use of evidence-based practices in psychiatric nursing care, fostering emotional well-being and recovery for patients.
- Reduced instances of aggressive behaviors among patients by employing crisis intervention techniques and non-violent de-escalation methods.
- Educated families on mental health disorders, medications, and coping strategies to enhance their understanding and support during the recovery process.
- Delivered high-quality client care by conducting thorough assessments, administering medications as prescribed, and providing ongoing monitoring of mental status changes.
- Developed strong relationships with patients through compassionate nursing interventions while maintaining professional boundaries essential for ethical practice in behavioral health settings.
- Supported clients in developing self-awareness and insight by facilitating psychoeducation on mental health conditions and recovery strategies.
Correctional Nurse
MHM Health Services
09.2018 - 10.2019
- Enhanced patient care by administering medications and treatments to inmates as prescribed.
- Improved medical record accuracy through diligent documentation of inmate health assessments, interventions, and outcomes.
- Provided emergency care to inmates by responding promptly to medical emergencies within the facility.
- Collaborated with interdisciplinary team members to develop individualized care plans for each inmate.
- Administered different therapies and medications in line with physician orders and treatment plan.
Detox Nurse
Mirror Lake Recovery Center
05.2017 - 09.2019
- Improved patient recovery rates by implementing effective detox protocols and providing compassionate care.
- Reduced relapse occurrences through thorough patient assessments, personalized care plans, and ongoing support.
- Enhanced patient safety with diligent monitoring of vital signs and appropriate interventions when necessary.
- Collaborated with multidisciplinary team members to ensure coordinated care for patients undergoing detoxification treatments.
Insurance Care Coordinator RN
Favorite Staffing
02.2016 - 05.2017
- Enhanced patient satisfaction with timely and accurate insurance verifications, ensuring seamless access to healthcare services.
- Reduced claim denial rates by meticulously reviewing medical records and verifying the accuracy of billing codes before submission.
- Managed high volumes of patient case files efficiently by employing effective document management systems and prioritizing tasks strategically.
Agency RN
Maxim Staffing Solutions
06.2015 - 05.2017
- Enhanced patient care by implementing evidence-based nursing practices and utilizing strong clinical judgment.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Home Health Nurse
Guardian Home Health Care
01.2013 - 06.2013
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
Home Health Nurse
Reliance Home Health Care
03.2011 - 11.2012
- Improved patient outcomes by conducting thorough health assessments and developing personalized care plans.
- Enhanced patient recovery rates through diligent monitoring of vital signs, medication administration, and wound care.
Agency RN
Maxim Staffing Solutions
10.2009 - 03.2011
- Enhanced patient care by implementing evidence-based nursing practices and utilizing strong clinical judgment.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
Hospice RN
Applegate Homecare And Hospice
05.2007 - 10.2009
- Improved patient care by developing and implementing comprehensive hospice nursing plans tailored to individual needs.
- Enhanced interdisciplinary team collaboration through proactive communication and coordination of patient services.
- Ensured timely delivery of medical treatments for optimal symptom management while maintaining a high level of compassion.
- Provided emotional support to patients and their families during the end-of-life process, promoting dignity and comfort.
- Educated patients and families about illness progression, treatment options, and available resources for additional support.
Education
Associate of Science - Registered Nurse
Weber State University
Ogden, UT06.1989
Skills
- Cultural competence
- Therapeutic communication
- Group therapy facilitation
- Patient advocacy
- Clinical documentation
- Crisis intervention
- Individualized care planning
- Nursing Staff Leadership
- Treatment Planning
- Patient Management
- Patient Assessment
- Critical Thinking
- Time Management
- Professional Development
- Multitasking
Timeline
Behavioral Health RN
Rolling Hills Hospital
10.2019 - Current
Correctional Nurse
MHM Health Services
09.2018 - 10.2019
Detox Nurse
Mirror Lake Recovery Center
05.2017 - 09.2019
Insurance Care Coordinator RN
Favorite Staffing
02.2016 - 05.2017
Agency RN
Maxim Staffing Solutions
06.2015 - 05.2017
Home Health Nurse
Guardian Home Health Care
01.2013 - 06.2013
Home Health Nurse
Reliance Home Health Care
03.2011 - 11.2012
Agency RN
Maxim Staffing Solutions
10.2009 - 03.2011
Hospice RN
Applegate Homecare And Hospice
05.2007 - 10.2009
Associate of Science - Registered Nurse
Weber State University
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