Michele Crawford
Manager
Las Vegas,NV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Commercial Operations Manager
Reviv
Las Vegas, NV
09.2022 - 05.2024
- Established positive and effective communication among staff and organization leadership, reducing miscommunication, and missed deadlines.
- Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.
- Review financial reports each day and investigated variances with accounting staff to keep records accurate.
- Oversee day-to-day operations of large teams across several sites. (Las Vegas, New York, and Miami)
- Scheduled employers for shifts, taking into account customer traffic and employee strengths.
- Managed marking efforts, communicated programs to staff, and trained on marketing promotions.
Operations Manager
IC Labs
Las Vegas, NV
08.2021 - Current
- Partnered with producers from Grammy's, MusicCares, and GVF productions.
- Built relationships with high end clientele.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Promoted positive customer experience through day-to-day supervision and management.
- Provided exceptional customer service to customers, increasing customer loyalty.
- Built loyal account base and long-term business relationships with all accounts.
- Handled and stored potentially contaminated nasal, oral and blood samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Assessed vitals while adhering to PPE requirements and other restrictions.
- Documented findings according to established standards, logging and communicating details to the State to streamline infection assessment process.
- Set up, maintained and verified sterility of lab equipment and tools.
Externship Coordinator
Las Vegas College
Las Vegas, NV
08.2019 - 08.2021
- Offered career assistance to students by conducting mock interviews, providing relevant job opportunities, and teaching network skills and strategies.
- Developed schedule with externs to help meet required number of hours for externship.
- Addressed issues and concerns that rose between externs and project leads.
- Maintained detailed documentation for scheduling systems, resume database and externship agreement forms.
- Helped students develop organizational, time management and study skills.
- Oversaw career and job fairs to connect students with area schools and employers.
- Built relationships with local businesses for our students.
College Instructor
Las Vegas College
Las Vegas, NV
08.2019 - 08.2021
- Built two brand new programs for the college to increase numbers for school.
- Designed Medical curricula for Medical Assistants, Laboratory Assistants, and Medical Billing to increase student interest.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
- Collaborated with faculty and community stakeholders for program improvement.
- Collaborated with tutoring, enrollment, testing and advising services to support students.
- Guided personnel through selection and ordered of textbooks for program courses.
- Graded quizzes, tests, homework and projects to provide students with timely academic progress information and feedback.
- Built strong rapport with students through class discussions and academic advisement.
- Led and prepared lectures for all areas of study.
- Created syllabus and instructional plans for each class session in accord with stated course objectives.
- Contributed to planning appropriate and engaging lessons for both classroom and distance learning applications.
PSR II (Patient Service Representative II)
Quest Diagnostics
Las Vegas, NV
06.2013 - 10.2019
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
- Tracked collected specimens by initialing, dating and noting times of collection.
- Logged patient information and recorded results into system.
- Assisted with office procedures by monitoring patient flow, performing telephone screening and maintaining sample drug lists.
- Centrifuged blood samples as outlined in clinical protocols.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Accepted payments and updated accounts with latest information.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Prepared variety of different written communications, reports and documents
Phlobotomist
LabCorp
Las Vegas, NV
09.2009 - 05.2013
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Reviewed patient records for accuracy and completeness.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Prepared variety of different written communications, reports and documents
Education
Medical Assistant/Phlebotomy
The Academy of Healing Arts
Las Vegas, NV10.2009
Skills
- Staff Management
- Planning and Implementation
- Maintaining Compliance
- Records Organization and Management
- Corporate Partnerships
- Staff Training
- Team Leadership
- Customer Service
- Recruiting and Hiring
- Interviewing and Prescreening
- Onboarding and Orientation
Timeline
Commercial Operations Manager
Reviv
09.2022 - 05.2024
Operations Manager
IC Labs
08.2021 - Current
Externship Coordinator
Las Vegas College
08.2019 - 08.2021
College Instructor
Las Vegas College
08.2019 - 08.2021
PSR II (Patient Service Representative II)
Quest Diagnostics
06.2013 - 10.2019
Phlobotomist
LabCorp
09.2009 - 05.2013
Medical Assistant/Phlebotomy
The Academy of Healing Arts
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