- Enjoy participating in fitness yoga, cardio, and lifting for overall physical and mental well-being.
- Regularly practice mindfulness and meditation for overall wellness.
- Documenting and sharing travel, fitness, and food experiences
- Martial Arts
- Nunchaku Training for agility and hand-eye coordination
Hi, I’m
Michele Davis
Springfield,Tennessee
Summary
Dynamic hospitality professional with a strong work ethic. Expert in hotel operations and guest relations, enhancing satisfaction through group reservation management.
Experienced with coordinating group accommodations and managing reservations efficiently. Utilization of strong organizational skills to streamline booking processes. Skilled at effective communication and problem-solving in high-pressure environments.
Overview
9
years of professional experience
Work History
1 Hotel Nashville
Group Rooms Coordinator
10.2023 - Current
Job overview
- Processed billing and routing for all Sales group reservations
- Collaborated with sales team to secure repeat business from clients through exceptional customer service and attention to detail
- Balancing the house during oversells
- Coordinated room assignments for large groups, ensuring a seamless check-in experience for guests.
- Managed rooming lists and processed any changes or cancellations, keeping all relevant parties informed and minimizing potential issues.
- Enhanced guest satisfaction by effectively managing all aspects of group reservations.
- Provided support to event planners, collaborating with various hotel departments to ensure successful execution of all aspects of group stays.
The Joseph, A Luxury Collection Hotel, Nashville
Front Desk Agent
02.2022 - 10.2023
Job overview
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
Forever 21
Retail Sales Associate
07.2016 - 06.2017
Job overview
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates and credit card registrations.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
Education
Austin Peay State UniversityClarksville, TN
Bachelor of Science from Communication Studies And Public Relations
12-2021
University Overview
- Dean's List Spring 2020
- Dean's List Fall 2020
- Dean's List Fall 2021
- 3.8 GPA
- Broadcasting Experience
- Screenplay Writing Experience
Volunteer State Community CollegeGallatin, TN
Associate of Science from Communication Studies And Public Relations
12-2019
Greenbrier High SchoolGreenbrier, TN
High School Diploma
05-2016
Skills
- Strong work ethic
- Team player attitude
- Hotel operations
- Hospitality industry
- Guest relations
- Brand representation
- Travel coordination
- Brand promotion
- Front office operations
- Office administration
- Conflict management
- Transaction processing
Interests
Timeline
Group Rooms Coordinator
1 Hotel Nashville
10.2023 - Current
Front Desk Agent
The Joseph, A Luxury Collection Hotel, Nashville
02.2022 - 10.2023
Retail Sales Associate
Forever 21
07.2016 - 06.2017
Austin Peay State University
Bachelor of Science from Communication Studies And Public Relations
Volunteer State Community College
Associate of Science from Communication Studies And Public Relations
Greenbrier High School
High School Diploma
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