Michele Dennis
Ocala,FL
Summary
Dynamic Patient Business Representative with extensive experience at AdventHealth, excelling in insurance verification and collections. Proven ability to foster positive relationships and enhance patient satisfaction through empathetic service. Skilled in managing sensitive information while ensuring compliance with HIPAA regulations, contributing to a seamless patient experience.
Overview
20
20
years of professional experience
Work History
Patient Business Representative
AdventHealth
09.2008 - Current
- Enhanced patient satisfaction by providing efficient and professional customer service.
- Ensured compliance with HIPAA regulations through proper handling of sensitive patient information.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
- Orders therapy equipment and office supplies
- Maintain POC status for Medicare patients
- Request authorizations for Sunshine, Freedom, VA and United Healthcare patients
- Prepare patient charts and compiles and verifies all necessary paperwork documentation/orders
- Copy, file and fax dept documents
- Enters accurate information into EPIC
- Collect copays and explain insurance benefits
Front Desk Receptionist
Jewett Orthopaedic Clinic
01.2005 - 08.2008
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Greeted visitors warmly, creating positive first impression of organization.
- Confirmed appointments, communicated with clients, and updated client records.
- check in / out
- collect copays
- Answer incoming calls
Education
High School Diploma -
West Orange High
Winter Garden, FL06-1986
Skills
- Insurance verification
- Collections experience
Able to grow positive relationships with patrons, patients and professionals at all organizational levels
Extensive experience working with clientele in a medical office setting
Dedicated, focused, able to prioritize and complete multiple tasks and follow through to achieve project goals
- Medical terminology
- Medical terminology knowledge
- Caring and empathetic
- Outbound calling
Timeline
Patient Business Representative
AdventHealth
09.2008 - Current
Front Desk Receptionist
Jewett Orthopaedic Clinic
01.2005 - 08.2008
High School Diploma -
West Orange High
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