Michele DeShazo
Detroit
Summary
Professional with experience in healthcare administrative support, adept at managing front desk operations and maintaining patient records within electronic health record systems. Responsibilities included collecting discharge summaries, answering calls, and greeting visitors, ensuring a welcoming environment while adhering to confidentiality standards. Regular collaboration with department heads facilitated effective communication regarding procedural changes, contributing to streamlined unit operations. Proven ability to execute clerical tasks efficiently, supporting overall departmental functionality and enhancing patient interactions.
Well-organized Medical Secretary with demonstrated knowledge of healthcare procedures and administrative operations. Versed in insurance forms, charts and other business correspondence. Detailed understanding of complex office and database systems for maintaining secure patient information.
Overview
9
9
years of professional experience
Work History
Unit Secretary
Macomb Henry Ford Hospital
Madison Heights
03.2022 - Current
- Collected discharge summaries from nurses or physicians before release of patients from the facility.
- Attended regular meetings with department heads to discuss any changes in procedures or policies affecting unit operations.
- Managed the front desk area ensuring neatness at all times.
- Answered telephone calls promptly and directed them to appropriate personnel or departments.
- Greeted visitors and patients in a courteous and friendly manner.
- Maintained patient records, medical histories, test results and other pertinent information in the hospital's computer system.
- Provided clerical support including filing, faxing, photocopying and data entry of patient information into electronic health record systems.
- Maintained confidentiality of all patient information according to HIPAA guidelines.
- Executed clerical tasks and assisted with unit duties to keep departments running smoothly.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
Receptionist
Ascension St. John Hospital
Macomb
11.2016 - 01.2020
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Scheduled and confirmed appointments and meetings for management team.
- Processed payments and updated accounts to reflect balance changes.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
Education
High School Diploma -
Kettering Senior High School
Detroit, MI06-1984
Skills
- Electronic health records
- Data entry
- Confidentiality compliance
- Call light responses
- Adaptable and flexible
- Cardiac Telemetry Interpretation
Timeline
Unit Secretary
Macomb Henry Ford Hospital
03.2022 - Current
Receptionist
Ascension St. John Hospital
11.2016 - 01.2020
High School Diploma -
Kettering Senior High School