Summary
Overview
Work History
Education
Skills
Timeline
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Michele Doberstein

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

23
23
years of professional experience

Work History

Patient Intake Coordinator

Ellie Mental Health
02.2023 - 10.2023
  • Responsible for assisting and coaching in a high-demand, fast-paced call center for clients seeking mental healthcare
  • Interdepartmental collaboration and communication with clinic owners, clinic directors, insurance companies, and quality auditors
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Managed provider scheduling and maintenance of an electronic medical record.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Medical Office Assistant

Taylored Family Care Clinic
02.2022 - 02.2023
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Prepared patient charts by gathering and organizing medical records ahead of appointments.
  • Obtained pre-authorization from insurance companies ahead of medical services.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Prepared and processed patient referrals and transfer requests.

Medical Scribe

Bone and Joint Clinic
10.2015 - 01.2022
  • Accompanied physicians through day in fast-paced, stressful environments.
  • Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
  • Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
  • Attended patient appointments and wrote narrative account of events using proper abbreviations, grammar, and spelling.
  • Communicated with other medical staff and personnel to obtain additional patient information.
  • Stayed on top of current patient loads to facilitate efficient and organized workflow.
  • Gathered patient charts to prepare for upcoming appointments and maintain organization.
  • Verified medical terminology and codes to deliver accurate and up-to-date information.
  • Collaborated with team members to share knowledge and keep workflow moving smoothly.

Medical Transcriptionist

Marshfield Medical Center
01.2001 - 10.2015
  • Recorded information using word processing, dictation and transcription software and equipment.
  • Maintained security and privacy of records to protect patients and providers.
  • Accurately documented medical dictation to record patient care records.
  • Worked cohesively with physicians and other clinical staff to complete transcriptions.
  • Demonstrated excellent skills to understand diverse accents and dialects.
  • Reviewed documentation for compliance with requirements and accuracy of information.
  • Documented patient medical histories, vitals and test results in electronic health records system.
  • Followed all HIPAA rules and regulations regarding patient confidentiality.
  • Performed qualitative analysis of records for accuracy, internal consistency and correlation of recorded data.

Education

Medical Transcription -

Mid-State Technical College
Marshfield, WI
05.1991

Skills

  • Team Leadership
  • Time Management
  • Intake Coordination
  • Clinical and Administrative Support
  • Organizational Skills
  • Communication
  • Diversity
  • Adaptability

Timeline

Patient Intake Coordinator

Ellie Mental Health
02.2023 - 10.2023

Medical Office Assistant

Taylored Family Care Clinic
02.2022 - 02.2023

Medical Scribe

Bone and Joint Clinic
10.2015 - 01.2022

Medical Transcriptionist

Marshfield Medical Center
01.2001 - 10.2015

Medical Transcription -

Mid-State Technical College

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Michele Doberstein