Job Search Status
Open to workDesired start date: 2 weeks notice
Desired Job Title
Medical Office AssistantWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Mooresville, NC, US
Open to relocation: No
Open To Work
Michele Dudley
Mooresville,NC
Work Preference
Summary
Detail-oriented Medical Office Assistant with expertise in appointment scheduling, HIPAA compliance, and patient communication, dedicated to enhancing operational efficiency and patient satisfaction.
Overview
25
25
years of professional experience
Work History
Medical Office Assistant
Lake Norman Ophthalmology
Mooresville, North Carolina
07.2019 - Current
- Greeted patients and visitors in a professional and friendly manner.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Processed referrals for specialist visits or diagnostic tests.
- Managed patient scheduling and appointment confirmations for a busy ophthalmology office.
- Assisted patients with check-in and check-out processes to ensure smooth operations.
Medical Office Assistant
Rehabilitation Medicine & Pain Center
Mooresville , NC
11.2013 - 05.2018
- Assisted patients with check-in and check-out processes to ensure smooth operations.
- Prepared examination rooms and ensured all necessary supplies were available for procedures.
- Coordinated communication between physicians and patients regarding treatment plans and follow-ups.
- Handled insurance verifications and processed patient billing inquiries efficiently.
- Supported front desk operations by answering phones and addressing patient inquiries promptly.
- Assisted with referrals and prepared medical records for patients.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
- Checked vital signs such as temperature, pulse rate, respiration rate and blood pressure.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Assisted physicians during examinations by providing instruments and supplies as needed.
- Performed routine laboratory tests such as urinalysis and blood draws.
- Maintained medical supply inventory levels and ordered additional supplies when needed.
- Administered injections, immunizations, medications, or treatments as directed by physician protocol.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Education
Associate of Applied Science - Accounting
Heald College
CA04-1994
Phlebotomy And CNA Certifications - Pre-Nursing
Mitchell Community College
Statesville, NCSkills
- Appointment scheduling
- Medical record management
- Insurance verification
- Patient billing
- HIPAA compliance
- Communication skills
- Time management
- Attention to detail
- Payment reconciliation
- Computer skills
- Office administration
- Medical reception
- Patient referrals
- Medical transcription
- Multitasking and organization
Timeline
Medical Office Assistant
Lake Norman Ophthalmology
07.2019 - Current
Medical Office Assistant
Rehabilitation Medicine & Pain Center
11.2013 - 05.2018
Associate of Applied Science - Accounting
Heald College
Phlebotomy And CNA Certifications - Pre-Nursing
Mitchell Community College