Michele Duquette
Jacksonville,FL
Summary
Outstanding customer service skills
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maximus Federal Services
Jacksonville, FL
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to positive feedback from clients.
- Assisted customers in navigating company website to improving overall user experience.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Maintenance Technician
MAA
Jacksonville, FL
07.2020 - Current
- Assigned work orders to be completed in a timely manner
- Work orders range from hvac, electrical and plumbing
- I have my EPA for hvac
- Upkeep of grounds and pools
- When needed I turn apartment's to have them ready for new resident's
- Outstanding customer service skills in person and phone
Groundskeeper
Highmark Residential
Jacksonville, FL
06.2019 - Current
- Upkeep of the grounds and all common areas
- Vacuum, cleaning and priming of the pool
- Trash out when needed
- Help with make ready units
- Painting of inside and outside of buildings
- Sparkling units
Bus Driver/Custodian
Scotia-Glenville Central School District
Scotia, NY
11.2005 - 06.2018
- Driving children to and from school
- School aged from k-12
- Washing the buses
- Cleaning administration buildings
- Offices, bathrooms, breakroom and other common areas
Owner
My Own Cleaning Business
Scotia, NY
01.2015 - 09.2017
- Cleaning houses of all sizes
- Making beds, cleaning bathrooms, kitchens, vacuuming, dusting, anything the customer needed
Landscaper
lawn care
Scotia, NY
03.2001 - 10.2005
- Mowing, trimming and retaining walls
Education
High school diploma -
Skills
- Plumbing
- Tree Trimming
- Lawn Care
- Bus Driving
- Pool Cleaning
- Landscaping
- Landscape Maintenance
- Carpentry
- Electrical Experience
- Driving
- Mowing
- Custodial Experience
- Groundskeeping
Certification
- EPA Refrigeration Certification
- School Bus Endorsement
- CDL B
Timeline
Customer Service Representative
Maximus Federal Services
11.2023 - Current
Maintenance Technician
MAA
07.2020 - Current
Groundskeeper
Highmark Residential
06.2019 - Current
Owner
My Own Cleaning Business
01.2015 - 09.2017
Bus Driver/Custodian
Scotia-Glenville Central School District
11.2005 - 06.2018
Landscaper
lawn care
03.2001 - 10.2005