Nathan Johnston
Post Falls,ID
Summary
I am looking to use my extensive sales & customer service skills to continue to help homeowners find solutions that fit their specific needs. I am re-entering the workforce as a preferred worker, after a work injury that has made it so I cannot fully be in the field, but I want to continue to help home owners and businesses with their plumbing needs.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Mike’s Plumbing and Drain Cleaning
Edmonds
05.2025 - 07.2025
- Handled customer calls, addressing inquiries and resolving issues promptly.
- Updated Service Titan database with new customer entries to maintain up-to-date information.
- Recorded detailed descriptions of customer plumbing problems for technician review.
- Take note of customer plumbing issues.
- Prepared and dispatched detailed estimates to customers based on assessed needs.
- Note needed parts, order specialty parts from vendors when needed.
- Scan proper paperwork into system on customer account.
CSR - Customer Service Representative
Seatown Electric Plumbing Heating and Air
Mukilteo, WA
01.2025 - 03.2025
- Answered customer calls, directing inquiries to project coordinators or management for resolution.
- Scheduled appointments for electrical, HVAC, or plumbing services.
- Organized and booked 10 to 35 calls each day.
- Followed up on missed calls and addressed voicemails.
- Followed up on online leads, inputting information into system and conducting cold calls to engage potential clients.
Plumbing Technician
Taylor’s Plumbing Solutions
West Lake Stevens, WA
09.2022 - 03.2024
- Stock van daily with necessary tools and materials for efficient service delivery.
- Provide estimates for remodels/ re-pipes, order all proper parts for projects.
- Prepare detailed estimates and pricing with comprehensive work notes for transparency.
- Generate estimates for remodels and re-pipes, coordinating order of all required parts for project execution.
Plumbing Apprentice
Plumb Zebra
Spokane Valley, WA
12.2021 - 09.2022
- Cleared backed up drains using specialized tools to ensure proper flow.
- Executed small plumbing repairs, including replacing toilets, faucets, and angle stops, ensuring functionality and customer satisfaction.
- Prepared accurate job bids with detailed notes and pricing to facilitate effective project planning.
- Keep parts stocked on van. Procured parts from vendors.
Drain Technician
Action Drain and Rooter Service
Spokane, WA
04.2021 - 12.2021
- Serviced residential drains to remove blockages.
- Utilized cable equipment and jetting to clear obstructions.
- Documented work performed through detailed invoices and notes.
- Directed complex tasks to dig crew or plumbing specialists when required.
Drain Technician
Bulldog Rooter
Spokane, WA
09.2020 - 04.2021
- Arrive to customer house & troubleshoot which line is backed up.
- Cleared drain line using appropriate equipment to restore functionality.
- Documented service details and pricing on invoice for customer transparency.
- Ensured availability of necessary equipment in van. with proper parts and equipment in good condition.
Service Agent
Thrifty Car Rentals
Spokane, WA
07.2019 - 09.2019
- Clean units to meet quality and company standards, ensuring optimal readiness for customer use
- Check and maintain fluid levels on units, including gas and wiper fluid, to support safe operation
- Ensured accurate vehicle maintenance records by documenting mileage, fuel needs, and damages.
Lead Service Agent
Thrifty Car Rentals
Spokane, WA
06.2019 - 09.2019
- Processed large service orders for an organization
- Organized units and maintained a rental log
- Oversaw daily operations and ensured compliance with company policies and safety standards.
- Trained and mentored new team members on customer service best practices and operational procedures.
- Developed efficient workflows to enhance vehicle rental processes, improving overall customer satisfaction.
Parts Agent/Team Member
Aerotek
Maple Valley, WA
07.2018 - 07.2018
- Cultivated strong relationships with customers to enhance satisfaction
- Resolved order issues through transparent and effective communication
- Streamlined order processing by maintaining organized paperwork
- Maintain an excel spreadsheet of all orders and estimates
Lead Detail Specialist
U-Haul Fleet Main
04.2017 - 03.2018
- Fostered strong interpersonal relationships with team members to enhance collaboration
- Trained new team members using positive reinforcement to facilitate effective onboarding
- Oversaw inventory processes to maintain stock accuracy
U-Haul Fleet Main
Spokane, WA
04.2017 - 03.2018
- Maintain a high level of repairs on trucks and trailers
- Work in a fast-paced and loud environment with efficiency, not sacrificing skill or quality of repairs
- Assist with the training and development of new team members
Warehouse Agent
The Masonry Center
Spokane, WA
10.2016 - 04.2017
- Cultivated strong relationships with customers to enhance service satisfaction
- Resolved order issues through transparent and effective communication to ensure customer trust
- Handle order issues with transparency and effective communication
- Loaded and unloaded trucks efficiently at the distribution center
Education
High school or equivalent - Automotive
U-Haul University
12.2018
Plumber - Plumbing
Plumbing
Lake Stevens, WATrade school - undefined
Skills
- Organizational skills
- Service follow-up
- Adaptability
- Sales follow-up
- In-person customer service
- Flexibility
- Construction negotiation
- Plumbing
- Customer guidance
- Customer engagement and retention
- Value-based selling
- Problem-solving
- Customer advocacy
- Construction
- Deal closing
- Teamwork
- Attention to detail
- Closing sales leads
- Client rapport building
- Critical thinking
Certification
- Driver's License
- Non-CDL Class C
- Flagger Certification
- Plumbing Apprentice License
- Plumbing License
Languages
English
Additional Information
Authorized to work in the US for any employer
Timeline
Customer Service Representative
Mike’s Plumbing and Drain Cleaning
05.2025 - 07.2025
CSR - Customer Service Representative
Seatown Electric Plumbing Heating and Air
01.2025 - 03.2025
Plumbing Technician
Taylor’s Plumbing Solutions
09.2022 - 03.2024
Plumbing Apprentice
Plumb Zebra
12.2021 - 09.2022
Drain Technician
Action Drain and Rooter Service
04.2021 - 12.2021
Drain Technician
Bulldog Rooter
09.2020 - 04.2021
Service Agent
Thrifty Car Rentals
07.2019 - 09.2019
Lead Service Agent
Thrifty Car Rentals
06.2019 - 09.2019
Parts Agent/Team Member
Aerotek
07.2018 - 07.2018
Lead Detail Specialist
U-Haul Fleet Main
04.2017 - 03.2018
U-Haul Fleet Main
04.2017 - 03.2018
Warehouse Agent
The Masonry Center
10.2016 - 04.2017
Trade school - undefined
High school or equivalent - Automotive
U-Haul University
Plumber - Plumbing
Plumbing