Michele Gittings

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Adapted to new applications and maintained knowledge of current technologies.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Handled customer inquiries and suggestions courteously and professionally.

• Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
• Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
• Assisted with feeding and monitored intake to help achieve nutritional objectives.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
• Communicated with clients regarding account services, statements, and balances.
• Determined specific needs and provided most appropriate level of services for patient well-being.
• Planned, prepared, and served meals and snacks according to prescribed diets.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Scheduled and accompanied clients to medical appointments.

• Educated customers on use of banking website and mobile apps.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.
• Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
• Sold and cross-sold bank products to new and existing customers.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Identified sales opportunities and referred customers to branch partners in financial services.
• Monitored and reported suspicious activity in line with bank security policies.
• Followed up on customer complaints and provided solutions to enhance customer satisfaction.
• Maintained accurate records of customer transactions in line with bank procedures.

Microsoft word certification and various programs

years in general office experience

proficient in microsoft office products including word, excel, powerpoint,