MICHELE GREEN
Liverpool,NY
Summary
Motivated Account Manager with expertise in managing diverse client portfolios. Strong organizational skills enhance service delivery and operational efficiency while fostering positive customer experiences. Effective communicator who builds lasting relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Account Manager
CH Insurance
Syracuse, NY
07.2023 - Current
- Manage a book of business comprised of American sign language interpreters, commercial businesses, consultants, manufacturers etc.
- Manage all aspects of renewals and new business finding suitable markets, quoting and binding.
- Manage and prioritize all tasks from initiation to completion, endorsements, policy processing etc.
- Effective working relationship with clients and carrier partners.
- Developed procedures for this role that had not been implemented before.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
Account Manager
Haylor, Freyer & Coon
Syracuse, NY
08.2021 - 07.2023
- Student Accident, Volunteer, Travel and Adult Education Policies.
- Marketed policies, obtained quotes from carriers and reviewed for accuracy.
- Prepared proposals and bound coverage with the carrier.
- Reviewed renewal and new policies for accuracy
- Developed procedures for this role that had not been implemented before.
Account Manager Associate
Haylor, Freyer & Coon
Syracuse, NY
04.2018 - 08.2021
- Processed insurance policies across all lines to ensure accuracy.
- Processed endorsements from policy change requests and invoiced accordingly.
- Requested and processed policy cancellations.
- Created certificates of insurance and completed certificate renewals.
- Administrator of loss runs using an online program.
- Reviewed audits for accuracy.
- Mentored and trained new staff.
Education
Associate of Applied Science - Executive Secretarial
Central City Business Institute
Syracuse, NY06-1993
High School Diploma -
Cicero-North Syracuse High School
Cicero, NY06-1991
Skills
- Customer service
- Effective communication
- Problem solving
- Attention to detail
- Time management
- Organized
- Self-starter and self-motivated
- Typing proficiency
Timeline
Account Manager
CH Insurance
07.2023 - Current
Account Manager
Haylor, Freyer & Coon
08.2021 - 07.2023
Account Manager Associate
Haylor, Freyer & Coon
04.2018 - 08.2021
Associate of Applied Science - Executive Secretarial
Central City Business Institute
High School Diploma -
Cicero-North Syracuse High School