Michele Groculski
SGS North America Inc.
Manchester,NJ
42
years of professional experience
Detail-oriented Collection Analyst with over 40 years of experience in analyzing account discrepancies and optimizing collection workflows. Known for professionalism and ethical practices, dedicated to improving financial processes and ensuring compliance while enhancing customer relationships.
Work History
Collection Analyst
41 Years 6 Months- Reviewed aging reports to identify high-risk accounts and prioritize follow-up actions.
- Developed strategies for improving collection workflows and customer interactions.
- Collaborated with finance team to reconcile accounts and streamline payment processing.
- Analyzed account discrepancies to enhance accuracy in collections processes.
- Processed customer refunds and credits
Education
High School Diploma
Skills
Effective communication
Self-motivation
Continuous improvement mindset
Account reconciliation
Debt recovery expertise
Listening skills
Professional ethics
Timeline
Collection Analyst
SGS North America Inc.
01.1985 - 07.2026Read More
Paul VI Regional High
High School Diploma
Read More