Michele Grotenhuis
Alton
Summary
Detail-oriented Assistant Store Manager focused on elevating service quality through effective team collaboration and strategic inventory management. Expertise in training staff and enhancing operational practices to drive customer satisfaction and business success.
Overview
33
33
years of professional experience
Work History
Assistant Store Manager
Crafts Central
Orange City, IA
03.2017 - Current
- Trained and mentored new staff, fostering a collaborative team environment and enhancing service quality.
- Implemented inventory management practices to optimize stock levels and reduce waste.
- Collaborated with upper management on strategic planning, contributing insights that shaped operational improvements.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Supervisor
Creative Dining Service
Orange City, IA
08.2025 - 02.2026
- Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
- Trained and mentored team members on food safety protocols and customer service best practices.
- Assisted in inventory management, tracking supplies, and minimizing waste during service periods.
Catering Manager
Creative Dining Service
Orange City, IA
04.2022 - 08.2025
- Managed catering operations, ensuring high-quality service and customer satisfaction.
- Established relationships with clients, resulting in repeat business and referrals.
- Coordinated logistics for events, including vendor management and equipment procurement.
- Supervised staff during events, providing training and guidance to ensure smooth execution.
- Monitored inventory levels, reducing waste through efficient stock management practices.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Worked with chefs to plan menus according to client needs and budgets.
- Collaborated with clients to create customized menus tailored to their specific preferences and needs.
Front of House Supervisor
Creative Dining Service
Orange City, IA
08.2018 - 04.2022
- Trained and mentored staff on service standards and operational procedures.
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Developed and maintained positive relationships with guests, enhancing overall experience.
- Performed cash handling activities and secured nightly bank deposits.
Supervisor
Sodexo Food Service
Orange City, IA
08.2011 - 08.2018
- Resolved customer inquiries and concerns promptly, enhancing overall guest satisfaction.
- Monitored compliance with health regulations, conducting regular inspections of food handling procedures.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
In-Home Nanny
Families
Naperville, IL
05.1993 - 07.2010
- Organized daily activities and educational play to promote child development.
- Implemented consistent routines to enhance children's emotional well-being and security.
- Developed individualized learning plans based on children's unique needs and interests.
- Cultivated nurturing environment fostering positive behavior and social skills among children.
- Managed household tasks including meal preparation, laundry, and light cleaning for family support.
- Maintained open communication with parents to discuss progress, challenges, and goals for the children.
Education
Bachelor of Science - Elementary Education
Troy University
Troy, AL05-2011
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Store opening and closing
- POS systems
Timeline
Supervisor
Creative Dining Service
08.2025 - 02.2026
Catering Manager
Creative Dining Service
04.2022 - 08.2025
Front of House Supervisor
Creative Dining Service
08.2018 - 04.2022
Assistant Store Manager
Crafts Central
03.2017 - Current
Supervisor
Sodexo Food Service
08.2011 - 08.2018
In-Home Nanny
Families
05.1993 - 07.2010
Bachelor of Science - Elementary Education
Troy University