Michele Hamblin
Idaho Falls,ID
Summary
Seasoned Surgical Coordinator with over 20 years of expertise in scheduling precision and healthcare compliance, notably at Summit Orthopedics. Excelled in patient coordination and surgical terminology, ensuring HIPAA adherence and fostering strong relationships with medical staff. Demonstrated exceptional stress management and communication, streamlining complex scheduling processes and enhancing patient care.
Overview
24
24
years of professional experience
Work History
Surgical Coordinator
Summit Orthopedics
Idaho Falls, Idaho
08.2023 - Current
- Booked surgeries according to multiple physician volume and maintained prompt turnaround times.
- Worked with three different hospitals to schedule procedures using physician surgical blocks, or called to find available time on behalf of multiple surgeons.
- Answered telephones and directed calls to the appropriate medical or office staff.
- Communicated with patients with compassion while keeping medical information private regarding upcoming surgery.
- Ensured compliance with HIPAA regulations by keeping confidential records secure at all times.
- Managed the scheduling of multiple surgeries on a daily basis, coordinating the availability of surgeons block time with hospital schedulers for routine scheduled surgeries, or emergency add-ons.
- Located scheduling barriers/complications and implemented appropriate solutions.
- Acted as liaison between physicians, vendors, patients and their families regarding surgical procedures.
- Scheduled pre-operative and follow-up appointments as designated by physician.
- Checked patient insurance authorizations from providers before scheduling surgery.
- Answered phone calls from patients inquiring about upcoming scheduled surgeries or follow up visits.
- Collaborated and established strong, friendly working relationships with physicians, colleagues and hospital schedulers.
- Coordinated work processes and routed necessary pre-operative and post-operative paperwork to appropriate physicians, staff members and patients.
- Notified surgical representatives (reps) of implants, grafts, and surgical equipment needed prior to surgery.
- Schedule for specialty orthopedics: total joint replacement/arthroscopic, foot and ankle, spine, and hand.
Surgical Scheduler
Mountain View Hospital
Idaho Falls, Idaho
06.2012 - 08.2023
- Using physician portal and/or faxes checked physician orders, scheduled availability, and booked surgeries with accuracy for surgical procedures for multiple facilities. Scheduled for 2 different hospitals, 2 ambulatory surgical centers, endoscopy and pain clinic. Scheduled surgeries for total of 17 O.R.'s daily.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Reviewed daily OR schedule for accuracy before posting it publicly.
- Worked with numerous medical offices to schedule procedures on behalf of surgeons (ENT, Orthopedic, OBGYN, Dental, Spine, Ophthalmology, Endoscopy, and Pain).
- Performed data entry into various computer systems (using 4 computer monitors) related to surgical scheduling.
- Provided guidance and training to new employees on proper protocol related to scheduling surgeries.
- Acted as liaison between surgeons, anesthesiologists, nurses and other medical staff regarding surgical schedules, questions, and conflicts.
- Managed incoming calls from physicians' schedulers regarding surgical scheduling.
- Collaborated with medical staff on creating a plan for efficient use of resources/surgical blocks throughout the day.
- Located scheduling conflicts and implemented appropriate solutions regarding surgery equipment conflicts, double booking, preferred physician surgery line-up etc.
- Primary contact with medical representatives (reps). Notified medical reps of implants, grafts, and any surgical equipment needed prior to surgery. Notified over 20 medical reps daily of initial surgery dates, cancels or reschedules.
Surgery Scheduler
Idaho Falls Surgical Center
Idaho Falls, Idaho
05.2001 - 06.2012
- Scheduled surgeries using 4 O.R.'s for various medical specialties (ENT, Orthopedic, OBGYN, Ophthalmology, and Dental).
- Greeted and checked in patients for surgery.
- Located any scheduling conflicts and implemented appropriate solutions.
- Ensured that all required documents were obtained prior to surgery.
- Answered telephones and directed calls to appropriate medical staff.
- Collaborated with medical office personnel to coordinate surgery within our facility for physicians.
- Processed payments from patients for surgical services rendered.
- Created and managed surgical schedules for multiple surgeons.
Education
Some College (No Degree) - Dental Hygiene
Idaho State University
Pocatello, IDSkills
- Extremely dependable and dedicated
- Surgical procedures/terminology proficiency
- Data entry efficiency
- Patient coordination
- Motivational skills
- High stress management techniques
- Professionalism and confidentiality
- Strong communication skills
- HIPAA compliance
- Friendly, outgoing regarding patient relations and co-workers
- Medical terminology proficiency
- Healthcare compliance
- Scheduling expertise (20 years experience)
Timeline
Surgical Coordinator
Summit Orthopedics
08.2023 - Current
Surgical Scheduler
Mountain View Hospital
06.2012 - 08.2023
Surgery Scheduler
Idaho Falls Surgical Center
05.2001 - 06.2012
Some College (No Degree) - Dental Hygiene
Idaho State University