Michele Hardy
Norwalk
Summary
Dynamic bartender with a proven track record in customer service, multitasking, and efficient communication. Committed to enhancing guest experiences through responsible alcohol service and teamwork.
Overview
11
11
years of professional experience
Work History
Bartender
Aero Service Group
Des Moines, IA
06.2024 - Current
- Monitored inventory levels, ordered supplies, and minimized waste to optimize operational efficiency.
- Implemented efficient workflows that improved service speed during peak hours while maintaining quality standards.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Bartender
Echo Valley Country Club
Norwalk, IA
04.2023 - 06.2024
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained an organized bar area, ensuring cleanliness and compliance with safety regulations.
- Collaborated with kitchen staff to coordinate timely service during busy events and functions.
- Trained new bartenders on menu offerings, drink preparation techniques, and customer service standards.
- Developed signature cocktails that increased customer satisfaction and repeat patronage.
- Provided exceptional customer service by engaging with guests and addressing inquiries promptly.
Server
Billy Vees
Clive, IA
09.2022 - 03.2023
- Monitored inventory levels, assisting in ordering supplies to minimize shortages and optimize stock management.
- Resolved customer complaints promptly, fostering positive relationships and encouraging repeat business.
- Collaborated with team members to implement promotional events that increased guest engagement and sales.
- Conducted regular cleanings and maintenance of dining area, ensuring compliance with health and safety regulations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Preschool Teacher
Principal Child Development
Des Moines, IA
08.2018 - 03.2022
- Developed engaging lesson plans that fostered creativity and critical thinking in preschool children.
- Implemented age-appropriate learning activities to enhance cognitive and social development.
- Collaborated with parents to support children's educational goals and address individual needs.
- Maintained a safe and nurturing classroom environment conducive to exploration and learning.
Server
Dannys Pizza
Elgin, IL
01.2018 - 06.2018
- Delivered exceptional customer service, enhancing dining experience and ensuring guest satisfaction.
- Managed order accuracy, coordinating with kitchen staff to fulfill customer requests efficiently.
- Trained new servers on menu knowledge and service protocols to maintain consistency in service quality.
- Streamlined workflow during peak hours, improving table turnover rate while maintaining service standards.
Server/Cashier
Villa Rosa Pizzeria
Chicago, IL
03.2015 - 01.2018
- Provided exceptional customer service by promptly addressing guest inquiries and resolving issues.
- Managed accurate order taking and delivery, ensuring timely service during peak hours.
- Collaborated with kitchen staff to ensure seamless communication and order accuracy.
- Trained new team members on menu details and operational procedures to enhance performance.
Education
No Degree -
Elgin Community College
Elgin, ILAssociate - Early Childhood Development
Rasmussen University
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Patience and tolerance
- Customer service expertise
- Responsible alcohol service
- Menu memorization
- Alcohol awareness
Timeline
Bartender
Aero Service Group
06.2024 - Current
Bartender
Echo Valley Country Club
04.2023 - 06.2024
Server
Billy Vees
09.2022 - 03.2023
Preschool Teacher
Principal Child Development
08.2018 - 03.2022
Server
Dannys Pizza
01.2018 - 06.2018
Server/Cashier
Villa Rosa Pizzeria
03.2015 - 01.2018
No Degree -
Elgin Community College
Associate - Early Childhood Development
Rasmussen University