Michele Havens
Summary
Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
31
31
years of professional experience
Work History
Office Manager
Calland Ag Transport LLC
Urbana, OH
01.2015 - 01.2024
- Managed day-to-day business of a commercial agricultural bulk haul trucking company
- Assisted in recruiting and manage truck driver employees and owner operators
- Completed all invoicing for hauling services on a weekly basis
- Managed all accounts receivables
- Produced high-quality personnel and equipment unit records
- Assured driver compliance with company policies and much of the FMCSA (Federal Motor Carrier Safety Administration) requirements
- Drug and Alcohol Clearinghouse
- IFTA (International Fuel Tax Agreement) quarterly reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medicaid Team Leader
Champaign County Department of Job & Family Services
Urbana, OH
01.2004 - 11.2014
- Filled in as the Medicaid supervisor for eight weeks in their absence.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Eligibility Referral Specialist Supervisor 1
Champaign County Department of Job & Family Services
Urbana, OH
01.2005 - 01.2014
- Supervised the policies and procedures for public assistance with primary focus on Medicaid and state medical programs
- Supervised the fraud and benefit recovery
- Interpreted agency policy as it related to Public Assistance
- Assigned work and monitored for accuracy and timeliness, monitored work flow to help develop new ways for team operation
- Reviewed cases identified by the Ohio Department of Job & Family Services and documented the errors with the recommended corrective action plan to the Human Resources Administrator 3
- Assisted in interviewing applicants for employment in team
- Prepared reports for the state and for the county
- Responsible to field, investigate and resolve staff/consumer issues
- Responsible for completing annual performance evaluations on immediate staff.
Eligibility Referral Specialist II, County Medical Services Worker, & SSI Case Manager
Champaign County Department of Job & Family Services
Urbana, OH
01.1993 - 01.2004
- Maintained a caseload of 500+
- Conducted face to face interviews
- Determined initial and ongoing eligibility for all Public Assistance Programs (i.e., Food Assistance, Cash benefits (OWF and General Assistance), Disability Assistance and Medicaid), excluding Nursing Home/Long Term Care benefits
- Gathered all medical information from medical providers, hospitals/clinics, prepared and submitted the cases to the State for a disability determination, then processed the decisions (approvals/denials)
- Assisted applicants with applying for SSI benefits and would assist the applicants with appealing their SSI denials with the Social Security office
- Completed home visits when necessary
- Prepared cases for and attended state hearings
- Processed and filed all correspondence caseload
- Answered all telephone calls regarding caseload.
Education
Student Transcription Training Program -
Graduate of Leadership Champaign County -
01.2012
High school graduate from Troy High School and Upper Valley Joint Vocational School -
01.1986
Skills
- Customer Service
- Office Management
- Organizational Skills
- Office Administration
- MS Office
- Schedule Management
- Hiring and Training
- Onboarding and Orientation
- Interpersonal Relations
- Data Entry
- Excellent multi-tasking ability
- Customer Relations
- Billing
- Administrative Support
- Payroll Processing
- Computer Skills
- Regulatory Compliance
- Compliance Monitoring
- Policy Development
- Workflow Planning
- Financial Tracking
- Team Supervision
- Policy Implementation
- Staff hiring
- Operations Management
- Employee Supervision
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
Office Manager
Calland Ag Transport LLC
01.2015 - 01.2024
Eligibility Referral Specialist Supervisor 1
Champaign County Department of Job & Family Services
01.2005 - 01.2014
Medicaid Team Leader
Champaign County Department of Job & Family Services
01.2004 - 11.2014
Eligibility Referral Specialist II, County Medical Services Worker, & SSI Case Manager
Champaign County Department of Job & Family Services
01.1993 - 01.2004