Michele Kramer
San Diego,CA
Summary
Dynamic Multiskilled Service Professional with a proven track record at LPL Financial, excelling in complaint resolution and cross-functional coordination. Enhanced customer loyalty through personalized service and streamlined processes, boosting efficiency. Adept at problem-solving and time management, fostering strong client relationships that drive repeat business and referrals.
Overview
10
10
years of professional experience
Work History
Multiskilled Service Professional
LPL Financial
04.2024 - Current
- Developed strong relationships with clients, leading to repeat business and referrals.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Increased customer loyalty through personalized attention and genuine care for their needs.
Project Engineer
RAM Construction
11.2022 - 12.2023
- Completed construction tasks while providing safe working conditions, staying on budget and meeting project deadlines.
- Monitored installation of materials and equipment for compliance with drawings and specifications.
- Identified risks and implemented mitigation strategies, minimizing potential issues during the project lifecycle.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
Field Office Coordinator
BN Builders
07.2019 - 11.2022
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reconciled account files and produced monthly reports.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Coordinated company events, fostering team building and boosting overall morale.
- Managed budgeting process for office expenses, tracking expenditures to ensure compliance with financial guidelines.
Financial Aid /VA Coordinator
South Louisiana Community College
02.2016 - 07.2019
- Entered data, generated reports, and produced tracking documents.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Gathered and organized materials to support operations.
Education
Master of Science - Business Administration
University of Louisiana At Lafayette
Lafayette, LA05-2023
Master of Science - Business Administration
Northwestern State University of Louisiana
Natchitoches, LA12-2019
Associate of Science - Business Administration
San Diego City College
San Diego, CA12-1995
Skills
- Complaint resolution
- Paperwork processing
- Cross-functional coordination
- Service orientation
- Teamwork and collaboration
- Problem-solving abilities
- Time management
Timeline
Multiskilled Service Professional
LPL Financial
04.2024 - Current
Project Engineer
RAM Construction
11.2022 - 12.2023
Field Office Coordinator
BN Builders
07.2019 - 11.2022
Financial Aid /VA Coordinator
South Louisiana Community College
02.2016 - 07.2019
Master of Science - Business Administration
University of Louisiana At Lafayette
Master of Science - Business Administration
Northwestern State University of Louisiana
Associate of Science - Business Administration
San Diego City College