Michele Lawlor
Enfield,CT
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Well-qualified dispatcher with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Sharp dispatcher with strong background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Dispatcher
Lanter Delivery Systems
02.2021 - 12.2023
- Scheduling trucks for delivery of auto parts, Knowledge of DOT regulations
- GDP of trucks as they deliver.
Bartender
Moose Lodege
05.2003 - 03.2020
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Followed strict recipes and drink measurements to minimize product used.
- Developed strong relationships with vendors, negotiating favorable pricing terms for liquor purchases.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
Dispatcher
sleepys
08.2007 - 07.2019
- Routing truck for delivery of bedding, customer service
Dispatcher
Careplus Ambulance
02.2000 - 09.2003
- Assisted in resolving customer complaints and grievances.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Contributed to public safety initiatives through active participation in community events and outreach programs. Wheelchair and ambulance scheduling.
Education
High School -
Trinity High
Manchester, NH06.1972
Skills
- Stocking
- Inventory
- Decision Making
- Time Management
- Active Listening
- Multitasking
- Conflict Resolution
- Shipping and Receiving
- Service Coordination
- Professionalism
- Job Specification Review
Traits
- Communicator
- Ambitious
- Accountable
- Accurate
- Caring
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
Timeline
Dispatcher
Lanter Delivery Systems
02.2021 - 12.2023
Dispatcher
sleepys
08.2007 - 07.2019
Bartender
Moose Lodege
05.2003 - 03.2020
Dispatcher
Careplus Ambulance
02.2000 - 09.2003
High School -
Trinity High